Bilingual Audiology Support Specialist - Remote, Canada based

Job summary

Provide audiological phone support to customers regarding fitting, troubleshooting, and software selection. Collaborate with the sales and training teams while participating in seminars, workshops, and product launches.

Job details

Demant Canada Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing lossconnect and communicate with the world around them. For more than a century, the Demant Group has played a vitalpart in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect,from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is activeand engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significantpart of the Group. We are currently seeking a Bilingual Audiologist or Hearing Instrument Specialist to join our Audiology & Training team. Thesuccessful candidate can sit any where in Canada as this is a remote, home based role.How you will Make an Impact: As a member of the Audiology & Training team, you will be part of our multi-disciplinary group with responsibilitiesrelating to the following areas: Focus on providing audiological phone support to our customers (fitting, troubleshooting, software, instrument selection, etc.) and technical product reviews Collaboration with Sales and Training with possibility of some travel requirement Participation in seminars, workshops, and product launches What You Will Need: Master’s degree or equivalent in Audiology or Hearing Instrument Specialization 2+ years experience within a clinical environment Knowledge of NOAH and manufacturer software Excellent verbal and written communication skills and interpersonal skills to interact with customers Experience in selection and fitting of Hearing Instruments and FM systems Skills and Experience: Background knowledge and experience with the following audiological tasks: Testing, fitting hearing aids, programming software and verification equipment Strong communication, customer service, interpersonal and presentation skills Excellent time management and negotiation skills Strong technical problem-solving abilities Able to work independently Excellent teamwork skills Participation in seminars, workshops, and product launches Bilingual in English and French, written and verbal is mandatory What We Offer: Competitive salary Excellent medical benefits; including dental, vision and health, Employee Assistance Program Paid vacation Dynamic work atmosphere RRSP Matching Accommodation Demant is committed to building an inclusive environment and will provide accommodations in accordance withthe AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application anyaccommodations you will require throughout the recruitment process.While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #LI-remote#LI-PM2

What you’ll do

Provide audiological phone support to customers regarding fitting, troubleshooting, and software selection. Collaborate with the sales and training teams while participating in seminars, workshops, and product launches.

Requirements

Requires a Master’s degree or equivalent in Audiology or Hearing Instrument Specialization with at least 2 years of clinical experience. Candidates must be bilingual in English and French and possess strong technical and interpersonal skills.

Benefits

• Medical benefits
• Dental
• Vision
• Health insurance
• Employee Assistance Program
• Paid vacation
• RRSP Matching

Listed skills

• Troubleshooting · Preferred
• Technical Support · Preferred
• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Time management · Preferred
• Negotiation · Preferred
• Problem solving · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audiology
• Hearing instrument fitting
• Troubleshooting
• Technical support
• Software proficiency
• NOAH
• Customer service
• Communication
• Interpersonal skills
• Presentation skills
• Time management
• Negotiation
• Problem-solving
• Teamwork
• Bilingualism
• Bilingual (French/English)
• Multilingualism
• Business Communication
• Customer Service
• Programming Tools
• Employee Assistance Programs
• Sales
• Innovation
• Interpersonal Communications
• Problem Solving
• Phone Support
• Presentations
• Time Management
• Troubleshooting (Problem Solving)

Job areas

• Healthcare
• Customer Service & Support
• Science & Research
• Technology Support Specialist
• Hearing Screener / Technician
• Medical and Dental Prosthetic Technicians
• Hearing Aid Specialists

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