Client Service Administrator - Sidney BC

Job summary

The role involves performing audiological assessments, fitting hearing instruments, and providing ongoing client follow-up and counselling. Additionally, the administrator will participate in community marketing initiatives and mentor students or new staff.

Job details

ABOUT HEARINGLIFE CANADA HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.” CLIENT SERVICE ADMINISTRATOR: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you! HOW YOU WILL MAKE AN IMPACT: As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable. * Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth. * Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups. * Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready. * Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions. * Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations. WHAT WE OFFER: * Competitive compensation package * Generous paid time off including 10 days vacation and 10 wellness days * RRSP Matching * Healthcare and Dental for yourself and dependents * Access to ongoing training and development * Corporate discounts through Perkopolis and discounted rates to GoodLife Fitness WHAT YOU BRING: * At least 2 years of customer service experience * Strong organizational skills and ability to manage multiple priorities * Experience in Microsoft excel ACCOMMODATIONS: HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #LI-Onsite #LI-PM2 #Hearinglife_Canada

What you’ll do

The role involves performing audiological assessments, fitting hearing instruments, and providing ongoing client follow-up and counselling. Additionally, the administrator will participate in community marketing initiatives and mentor students or new staff.

Requirements

Candidates must hold a Master’s Degree in Audiology or a Hearing practitioner Certification. They must also be registered and in good standing with the applicable Provincial College of Audiologists and Speech and Language Pathologists.

Benefits

• Generous paid vacation • 10 Wellness days • 3 paid professional development days • Company paid benefits • Healthcare spending account • Mental health support • RRSP matching • Bonus structure • Registration fees coverage • Licence fees coverage • Insurance coverage • Company discount on hearing aids • Funded conference attendance

Listed skills

• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Audiological assessments
• Hearing instrument fitting
• Hearing instrument dispensing
• Cerumen management
• Counselling
• Aural rehabilitation
• Diagnostic testing
• Interpersonal communication
• Client care
• Mentoring
• Community presentations
• Cerumen
• Workplace Inclusivity
• Aural Rehabilitation
• Audiology
• Mental Health
• Management
• Hearing Disorders
• Disabilities
• Marketing
• Interpersonal Communications
• Presentations
• Proactivity
• Collaboration

Job areas

• Healthcare
• Customer Service & Support
• Science & Research
• Client Service Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers