Administrative/Treatment Coordinator - Bay Street Dental Associates

Get to Know Us: Bay Street Dental Associates is a busy and well-established practice located in the heart of downtown Toronto on Bay Street. Our practice offers dental care with a focus on patient comfort, where our dentists specialize in sleep dentistry and dental sedation services. We offer a wide range of dental services, including general dentistry, children’s services, cosmetic services, dental implants, orthodontics and emergency Services. Schedule: Full-Time Monday: 9:00am - 5:30pm Tuesday: 9:00am - 5:30pm Wednesday: 9:00am - 5:30pm Thursday: 9:00am - 4:30pm Friday: 9:00am - 3:30pm What Sets Us Apart: Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth The wage for this Dental Administrator position is $26-$31/hour depending on skills, experience, and location. Please note that this is a replacement job opening. Your Role: Welcome and assist patients upon arrival, creating a warm and positive first impression Optimize the daily appointment schedule to ensure full utilization with minimal gaps Effectively manage the recall system and maintain accurate, up-to-date patient records Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts Proactively manage potential cancellations and address objections to encourage patients to keep their appointments Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner About You: Minimum 2 years of Dental Administration experience is required Experience with dental software programs is required Clinical background is considered an asset Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

The role involves managing the daily appointment schedule, handling patient inquiries, and maintaining accurate patient records. Additionally, the coordinator will process billing, submit insurance claims, and ensure a positive patient experience from arrival to departure.

Candidates must have a minimum of 2 years of dental administration experience and proficiency with dental software programs. A clinical background is considered an asset for this position.

• Competitive pay • RRSP matching • Gym discounts • Insurance savings • Entertainment deals • Employee and family assistance program • Professional development • Continuing education

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Dental administration
• Patient scheduling
• Insurance claims processing
• Patient billing
• Dental software
• Record keeping
• Customer service
• Communication
• Conflict resolution
• Appointment management
• Patient Comfort
• Patient Assistance
• Dental Therapy
• Curiosity
• Dental Care
• Dentistry
• Billing
• Sedation
• Dental Implant
• Dental Informatics
• Discounts And Allowances
• Orthodontics
• Setting Appointments

• Healthcare
• Administrative
• Customer Service & Support
• Dental Treatment Coordinator
• Administrative Supervisor
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week