Account Director

Job summary

The Account Director will manage client relationships and oversee the end-to-end delivery of integrated campaigns, ensuring they are completed on time and within budget. They will lead cross-functional teams, mentor junior staff, and drive business development opportunities while maintaining creative integrity.

Job details

This is a 12 month fixed term employee contract initially, with a likelihood of extension. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns. You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers, design and copy leads. You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity. WHAT YOU’LL DO: * Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard. * Build and maintain strong client relationships, acting as a trusted advisor and managing expectations. * Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively. * Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability. * Lead account planning, proposals, presentations, and new business opportunities. * Drive process improvements and ensure consistent delivery across all projects. * Monitor account performance and provide strategic recommendations based on client objectives and results. * Mentor and support junior team members, resolving project challenges and escalations. * Lead and develop project teams, delegating work effectively and fostering collaboration. * Support hiring, onboarding, performance management, and professional development. * Encourage innovation, continuous improvement, and high-quality delivery across the team. * Manage change effectively and communicate priorities to ensure smooth execution. WHAT YOU BRING: * Experience delivering integrated, multi-channel marketing campaigns across paid digital, social, CRM and web, with multiple formats, versions and localization requirements. * Strong account, project, budget, and stakeholder management skills. * Ability to confidently lead client conversations, interrogate a brief, manage expectations and push back constructively. * Understanding of how work moves from brief through creative development, approvals, QA and release—and can hold teams accountable for readiness and quality. * Experience coordinating multiple client teams, agency partners and internal creative, strategy, technology and production teams. * Excellent organisation with the ability to manage multiple priorities in a fast-paced environment. * Strong communication, problem-solving, and decision-making abilities. * Experience leading and developing high-performing teams. * Commercial awareness with business development and client growth experience. * Knowledge of digital production and creative workflows. * Proactive, adaptable, and solutions-focused with strong attention to detail. * Proficiency with Microsoft Office and project management tools. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds. * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders. * DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month [https://www.deptagency.com/dept-cares-day-2023/], an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $90,000 – $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here [https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww%2Edeptagency%2Ecom%2Fthe-good-company%2F&urlhash=8cCA&mt=AZD7OemMReTrOO6Npj0BNUPfA1nNg1RJ6dztY2-z892xKVW-gPN-nJ_GIjIXJCWLRHIxUp5D5XxBtLzWcGuhRCSVFGI&isSdui=true].

What you’ll do

The Account Director will manage client relationships and oversee the end-to-end delivery of integrated campaigns, ensuring they are completed on time and within budget. They will lead cross-functional teams, mentor junior staff, and drive business development opportunities while maintaining creative integrity.

Requirements

Candidates must have experience delivering integrated, multi-channel marketing campaigns and possess strong project and budget management skills. Proficiency in digital production workflows and the ability to lead high-performing teams in a fast-paced environment are essential.

Benefits

• Flexible hybrid/remote working policy
• Mental health support
• Company sick pay scheme
• 15 days paid holiday
• Public holidays
• Refreshments in office
• Enhanced family friendly policies
• Social and cultural events
• Inspirational talks
• Learning and development
• Buddy programme

Listed skills

• Account Management · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred
• Team Leadership · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Project management
• Budget management
• Stakeholder management
• Integrated marketing
• Multi-channel marketing
• Digital production
• Creative workflows
• Strategic planning
• Business development
• Team leadership
• Problem-solving
• Decision-making
• Communication
• Microsoft Office
• Digital Communications
• Workplace Inclusivity
• Project Scoping
• Workflow Management
• Curiosity
• Expectation Management
• Planning
• Research
• Account Planning
• Artificial Intelligence
• Mental Health
• Business Development
• Customer Relationship Management
• Decision Making
• Continuous Improvement Process
• Training And Development
• Digital Productions
• Performance Management
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Market Share
• Marketing Co-Operations
• Project Management
• Multi-Channel Marketing
• Employee Onboarding
• Presentations
• Stakeholder Management
• Process Improvement
• Balancing (Ledger/Billing)
• Detail Oriented

Job areas

• Marketing
• Management & Leadership
• Creative & Media
• Consulting
• Technology
• Account Director
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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