Account Supervisor

Job summary

The Account Supervisor will oversee the end-to-end delivery of integrated campaigns while managing client briefs and agency workloads. They will act as a key point of contact for clients, providing strategic direction and ensuring high-quality creative output across cross-functional teams.

Job details

This is a 12 month fixed term employee contract initially, with a likelihood of extension. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit. As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity. WHAT YOU’LL DO: Manage, draft and review client briefs Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross-functional teams Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production Prioritise workloads for the team and escalate when needed Build strong client relationships through regular meetings, planning sessions, and ongoing partnership Work collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines Ensure projects are delivered on time, on budget, and to a high creative standard Maintain a strong understanding of DEPT® products and services and identify opportunities to add value for clients Escalate internal or external issues that may positively or negatively impact accounts WHAT YOU BRING: Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role Experience delivering multi-channel marketing communications including digital, CRM, and email marketing Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred Deep understanding of production and interactive processes Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset Strategic thinker with the ability to assess client requests critically and determine clear next steps Strong communication, relationship management, and stakeholder management skills Highly motivated, collaborative, and eager to learn and grow WE OFFER A flexible hybrid working policy to enjoy the best of both worlds. Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. 15 days paid holiday annually, increasing with length of service (plus Public Holidays). Birthday Leave, a paid day-off each year. Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders. Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. Refreshments are provided in the office all week. Enhanced family friendly policies to support parents. Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. A Certified BCorp Agency and is multi-award winning “Agency of the Year”. Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

What you’ll do

The Account Supervisor will oversee the end-to-end delivery of integrated campaigns while managing client briefs and agency workloads. They will act as a key point of contact for clients, providing strategic direction and ensuring high-quality creative output across cross-functional teams.

Requirements

Candidates should have demonstrable agency experience in Client Services, specifically in a Senior Account Manager or Account Supervisor role. Proficiency in multi-channel marketing, CRM platforms, and the ability to navigate complex client requests with a proactive mindset are essential.

Benefits

• Flexible hybrid working policy
• Early finish Fridays
• 15 days paid holiday
• Birthday leave
• Mental health resources
• Enhanced sick pay scheme
• Employee assistance programme
• Dept allowance
• Enhanced family friendly policies
• Learning and development
• Buddy program

Listed skills

• Account Management · Preferred
• Campaign Management · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• Project management
• Client services
• Multi-channel marketing
• CRM
• Email marketing
• Iterable
• Braze
• Salesforce Marketing Cloud
• Stakeholder management
• Relationship management
• Digital communications
• Production processes
• Campaign management
• Digital Communications
• Workplace Inclusivity
• Relationship Management
• OpenAI
• Curiosity
• Solution-Oriented
• Expectation Management
• Willingness To Learn
• Planning
• Self-Motivation
• Research
• Account Management
• Mental Health
• Customer Relationship Management
• Strategic Planning
• Client Services
• Communication
• Email Marketing
• Marketing
• Market Share
• Marketing Co-Operations
• Project Management
• Multi-Channel Marketing
• Production Process
• Stakeholder Management
• Timelines
• Brazing (Metal Work)
• Dealing With Ambiguity

Job areas

• Marketing
• Management & Leadership
• Creative & Media
• Consulting
• Data & Analytics
• Account Supervisor
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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