Dev Naik

Business systems analyst with 4+ years of combined experience across requirements analysis, process mapping, UAT, SQL validation, API testing, Agile delivery, and operations analysis. Translate business needs into BRDs, user stories, acceptance criteria, workflow maps, data-mapping documents, test cases, and release-ready requirements. Analyze business workflows, operational reports, system behaviour, integration gaps, data-quality issues, and testing outcomes to improve process visibility, reporting accuracy, and release quality. Executed 85 UAT test cases across three releases, documented 40 reproducible defects, saved eight testing hours per release, and reduced requirement-clarification cycles by 30%.

• Agile
• Data Validation
• Google Workspace
• Jira
• Logistics Operations
• Power BI
• Process Mapping
• Scrum
• SQL

1. Operations Management Specialist

   UPS

   May 2023 to Present

   Guelph, ON

   Concurrent with Canadian postgraduate studies through August 2024 • Coordinate outbound processing for 500 packages per shift, monitor scan activity, and maintain 98% scan accuracy through exception review and timely system updates. • Review five operational reports weekly and investigate 10 scan, routing, and shipment exceptions per week, supporting 95% service-level adherence. • Analyze operational dashboards to identify missed scans, load imbalances, routing discrepancies, processing errors, and workflow bottlenecks. • Validate shipment statuses, shift reports, compliance records, and system updates against UPS procedures and reporting requirements. • Coordinate with operations teams and supervisors to resolve time-sensitive issues, communicate priorities, and maintain outbound-processing continuity.

2. Business Systems Analyst

   CloudLabs Inc.

   Jan 2022 to Feb 2023

   Gandevi, Gujarat, India

   Remote. Concurrent with Bachelor of Science studies through April 2022. • Facilitated stakeholder discovery workshops and translated business needs into BRDs, user stories, acceptance criteria, and sprint-ready requirements. • Mapped end-to-end business processes and data flows in Lucidchart, identifying integration gaps and reducing clarification cycles by 30%. • Prepared data-mapping notes, API-validation requirements, system-behaviour documentation, and testing criteria for engineering and QA teams. • Planned and executed 85 UAT test cases across three releases, logged 40 reproducible defects, and verified fixes against exit criteria. • Introduced pre-UAT readiness checks and SQL-validation queries, saving eight hours of manual testing per release and reducing defect re-openings. • Supported UAT sign-off and release validation by confirming test results, defect fixes, SQL outputs, and acceptance criteria before deployment. • Developed SQL reports and Power BI dashboards to track test progress, defect trends, release readiness, and stakeholder updates. • Facilitated Agile ceremonies, refined backlog requirements with product owners, and incorporated post-release findings into future iterations.

3. Systems Testing and Documentation Intern

   WebOsmotic Private Limited

   Sep 2021 to Dec 2021

   Surat, Gujarat, India

   • Tested REST API endpoints, reviewed JSON payloads, validated SQL database outputs, and documented system issues for QA review. • Prepared API-testing notes, SQL-validation summaries, issue documentation, and verification checklists. • Supported defect review, QA handoffs, release checks, retesting, and documentation control.

1. Conestoga College

   Graduate Certificate, Web Development

   Kitchener, ON

   2023 to 2024

2. Veer Narmad South Gujarat University

   Bachelor of Science, Computer Science

   Surat, Gujarat, India

   2019 to 2022

• Google Data Analytics Professional Certificate

  Google