Operational Risk Manager

We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position: Operational Risk Programs Manager Line of Business: Operational Non-Financial Risk (ONFR) Contract: 12 months Location: Toronto, ON | Hybrid – 3 days in office Potential: Extension and possible FTE conversion Job Summary We are seeking an Operational Risk Programs Manager to support the Operational Non-Financial Risk (ONFR) function in managing and overseeing enterprise-wide operational risk programs. This role is responsible for program governance, risk monitoring, reporting, stakeholder engagement, and ensuring alignment with established operational risk frameworks, policies, standards, and regulatory requirements. The successful candidate will work closely with business stakeholders and Corporate Support Areas while independently managing assigned areas of responsibility. This is an excellent opportunity for an operational risk professional with strong analytical, governance, regulatory, and stakeholder management experience to contribute to enterprise-wide risk initiatives within a highly collaborative environment. Core Technical Skills Required 5–7 years of relevant experience in operational risk management, enterprise risk, risk governance, or a related discipline. Strong knowledge of operational risk management practices, risk governance frameworks, policies, standards, and controls. Experience developing, implementing, monitoring, and reporting on risk programs and governance frameworks. Experience with risk policy frameworks and quality control/testing frameworks. Strong understanding of regulatory requirements, legislative directives, and regulatory guidance. Experience identifying, assessing, classifying, and monitoring operational risk issues and developing appropriate action plans. Experience with Risk Control Self-Assessment (RCSA), SOX, regulatory compliance, attestations, or similar risk programs. Strong analytical and problem-solving capabilities, including the ability to analyze data and translate findings into actionable recommendations. Experience preparing risk reporting, metrics, dashboards, governance materials, and executive-level communications. Strong stakeholder management and influencing skills, with the ability to work effectively across business groups and second-line risk functions. Ability to work independently, exercise sound judgment, and manage non-routine risk and governance matters. Preferred Post-secondary degree in Risk Management, Finance, Business, Economics, or a related field. Experience within the financial services or banking industry. Experience supporting internal/external regulatory audits or examinations. Knowledge of quantitative risk techniques and economic capital methodologies. Experience with enterprise-wide governance programs and regulatory change initiatives. Experience managing risk databases, data governance, and risk reporting processes. Nice to Have Experience with model validation programs or model risk management. Change management and organizational readiness experience. Experience developing communication strategies and tailored stakeholder messaging. Experience supporting enterprise-wide strategic initiatives. Familiarity with data-driven risk monitoring and reporting tools. Key Responsibilities Act as a trusted advisor to assigned business groups on operational risk matters. Lead and support the governance, monitoring, measurement, and reporting of operational risk programs. Develop and maintain governance frameworks, methodologies, policies, standards, tools, and templates. Identify and assess operational risk issues, emerging trends, and potential impacts; recommend mitigation actions or escalate where appropriate. Support interpretation of new and changing regulatory requirements and assess their impact on existing governance frameworks. Partner with stakeholders to implement risk methodologies, metrics, controls, and program standards. Lead governance meetings and maintain governing body mandates, oversight requirements, and approval guidelines. Coordinate attestations, reporting, reviews, and sign-offs across relevant stakeholders. Represent assigned risk programs during internal and external regulatory audits or examinations. Analyze risk data and information to identify trends, provide insights, and support informed decision-making. Coordinate risk databases and ensure data quality and alignment with established data governance standards. Develop and execute change management plans, including stakeholder engagement, readiness assessments, implementation, and sustainment. Develop communication plans and tailored messaging to support program adoption and behavioral change. Build strong relationships with business stakeholders and Corporate Support Areas to provide effective second-line operational risk support. Monitor program performance, identify issues, and drive timely resolution. Maintain in-depth knowledge of business-specific risk requirements, regulatory expectations, and applicable legislation. Support the design, implementation, and continuous improvement of operational risk processes and strategic initiatives. Provide specialized analytical, consulting, and technical support across the ONFR function. Soft Skills Strong verbal and written communication Excellent stakeholder management and collaboration Ability to influence and negotiate effectively Strong analytical and critical-thinking skills Data-driven decision making Sound judgment and problem-solving Ability to operate independently while working collaboratively Strong organizational and prioritization skills Comfortable managing multiple priorities and non-routine situations Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!

The role involves managing enterprise-wide operational risk programs, focusing on governance, monitoring, and reporting within the Operational Non-Financial Risk function. The manager will act as a trusted advisor to business groups, ensuring alignment with regulatory requirements and internal risk frameworks.

Candidates need 5-7 years of experience in operational risk or governance, with strong knowledge of RCSA, SOX, and regulatory standards. A post-secondary degree in Risk Management, Finance, or a related field is preferred, along with experience in the banking industry.

• Data analysisPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Operational Risk Management
• Risk Governance
• Stakeholder Management
• Regulatory Compliance
• Risk Control Self-Assessment (RCSA)
• SOX
• Risk Reporting
• Analytical Thinking
• Change Management
• Data Analysis
• Governance Frameworks
• Internal Audit Support
• Risk Mitigation
• Executive Communication
• Policy Development
• Problem Solving

• Finance & Accounting
• Management & Leadership
• Consulting
• Data & Analytics
• Legal

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Associate

Application method

Direct apply is available