Senior Content Designer

Job summary

Create, evaluate, and refine content for digital products and cross-channel experiences, applying user-centered design and accessibility principles throughout the product development lifecycle. Collaborate with product, design, engineering, and control stakeholders to develop and assess solutions, manage content projects, and ensure alignment with business priorities and regulatory requirements.

Job details

Job Title: Senior Content Designer Duration: 1 year Contract Work Location: Toronto, Ontario (Hybrid - 4 days onsite) Preferred/Ideal Candidate Background: Experience in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus Job Description Summary Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies. Responsibilities • Conceptualize, design and execute future-state and near-term cross channel content experiences • Writing, editing and proofreading skills • Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities • Apply user-centered design methodologies to ensure content is accessible and based on customer needs • Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication • Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers. • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate. • Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets) • Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations • Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience • Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders • Independently performs tasks from end to end • Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners Experience • 3-5 years of experience, preferably in digital, conversation or content design • Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus Must Haves • Plain language expertise • Strong writing and editing skills • Experience writing WCAG/Accessibility compliant content • Experience getting regulatory approvals Nice to have • FI experience • Public Site experience Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

What you’ll do

Create, evaluate, and refine content for digital products and cross-channel experiences, applying user-centered design and accessibility principles throughout the product development lifecycle. Collaborate with product, design, engineering, and control stakeholders to develop and assess solutions, manage content projects, and ensure alignment with business priorities and regulatory requirements.

Requirements

The role requires 3–5 years of experience, preferably in digital, conversation, or content design, along with strong plain-language, writing, and editing skills. Candidates must have experience creating WCAG-compliant content and obtaining regulatory approvals; experience in financial institutions or public-facing websites is an asset.

Listed skills

• Control · Preferred
• analysis · Preferred
• Compliance · Preferred
• management · Preferred
• Communication · Preferred
• Development · Preferred
• Product Development · Preferred
• Product Design · Preferred
• future · Preferred
• Visual Design · Preferred
• discipline · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Plain Language Writing
• Writing And Editing
• Accessibility-Compliant Content
• WCAG
• Regulatory Approvals
• Content Design
• Digital Content Design
• Conversation Design
• User-Centered Design
• Design Thinking
• Content Strategy
• Proofreading
• User Research
• Cross-Channel Content Design
• Stakeholder Communication
• Product Development Lifecycle

Job areas

• Art & Design
• Creative & Media
• Technology
• Finance & Accounting

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