Service Advisor

Original job posting

Serve as the first point of contact for customers, assess their needs, gather relevant information, create work orders, and provide service updates. Troubleshoot issues, support warranty claims, escalate technical problems when needed, and maintain accurate service records.

Job details

Job Title: Service Advisor Location: Sparwood, BC (onsite) Duration: 3 months contract (with possibility of extension/conversion) Job Summary Serve as the first point of contact for customers by phone or at the branch, providing quality customer service, understanding customer needs, and supporting business growth. Key Responsibilities Build positive relationships with customers and assess their needs. Gather relevant customer, equipment, and technical information. Create basic work orders and maintain accurate service documentation. Provide customers with status updates as requested. Troubleshoot customer issues using established workflows, procedures, and electronic service tools. Support warranty processes by reviewing issues, determining coverage requirements, and submitting claims with proper documentation. Escalate technical issues when required and document troubleshooting steps and resolutions. Maintain accurate records in service management systems. Qualifications High school diploma or equivalent experience. Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience. Strong customer service, communication, conflict management, problem-solving, and financial acumen skills. Ability to use service management systems, data management tools, and electronic service tools. May require licensing for compliance with export controls or sanctions regulations. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

What you’ll do

Serve as the first point of contact for customers, assess their needs, gather relevant information, create work orders, and provide service updates. Troubleshoot issues, support warranty claims, escalate technical problems when needed, and maintain accurate service records.

Requirements

A high school diploma or equivalent experience is required, along with significant relevant work experience or specialized skills gained through education, training, or work. Candidates should have strong customer service, communication, conflict management, problem-solving, and financial acumen skills, and be able to use service, data management, and electronic service tools.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Relationship Building
• Needs Assessment
• Communication
• Conflict Management
• Problem-Solving
• Financial Acumen
• Work Order Creation
• Service Documentation
• Troubleshooting
• Warranty Claims Processing
• Technical Issue Escalation
• Service Management Systems
• Data Management Tools
• Electronic Service Tools

Job areas

• Customer Service & Support
• Administrative
• Manufacturing
• Engineering