Transaction Processing Specialist

Job summary

Process transactions and operational requests accurately, manage ticket queues, meet service levels and deadlines, and resolve or escalate issues as needed. Review documents, guide stakeholders on processes and policies, collaborate with back-office teams, and identify opportunities to improve operational service delivery.

Job details

Transaction Processing Specialist Location: Toronto, ON Work Arrangement: Hybrid – 4 days onsite per week Contract Duration: 12 months Schedule: Monday to Friday, 8:30 AM – 5:00 PM Job Summary We are seeking a detail-oriented Operations Officer to support daily operational activities within a fast-paced financial services environment. The successful candidate will be responsible for processing transactions accurately, managing ticket queues, meeting service level agreements (SLAs), and collaborating with internal stakeholders to ensure efficient service delivery. This role is ideal for someone with experience in financial or administrative operations, strong analytical skills, excellent communication, and the ability to multitask while meeting daily deadlines. Key Responsibilities Process various transactions accurately and in accordance with established guidelines, policies, and service level agreements (SLAs). Manage daily ticket queues, ensuring timely and accurate resolution of operational requests. Provide process and policy guidance to team members and internal stakeholders when required. Maintain high service standards by resolving operational issues within established guidelines and escalating matters when necessary. Review and prepare documents with a high degree of accuracy, ensuring alignment with business requirements, rules, and regulations. Collaborate with internal stakeholders and back-office teams to resolve inquiries and support day-to-day operations. Identify opportunities to improve service delivery, operational processes, and procedures. Build and maintain positive working relationships through effective communication and timely follow-up. Meet daily deadlines and performance targets while maintaining accuracy and productivity. Participate in team meetings, training, and professional development activities to support team effectiveness and a positive work environment. Required Qualifications Post-secondary education: a degree or diploma in a relevant field is preferred. 2–4 years of relevant experience in operations, transaction processing, administrative support, or a similar role. Strong analytical and problem-solving skills. Exceptional attention to detail and accuracy. Excellent verbal and written communication skills. Proven ability to multitask, prioritize workloads, and meet daily deadlines. Ability to work effectively in a team-oriented, fast-paced environment. Strong organizational skills and the ability to manage a ticketing queue efficiently. Preferred Qualifications Experience working within a financial institution or banking environment. Proficiency in MS Office applications, including Excel, Word, and Outlook. Experience working with ticketing systems, transaction processing, or back-office operations. About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

What you’ll do

Process transactions and operational requests accurately, manage ticket queues, meet service levels and deadlines, and resolve or escalate issues as needed. Review documents, guide stakeholders on processes and policies, collaborate with back-office teams, and identify opportunities to improve operational service delivery.

Requirements

A degree or diploma in a relevant field is preferred, along with 2–4 years of experience in operations, transaction processing, administrative support, or a similar role. Candidates should have strong analytical, communication, organizational, and multitasking skills, with financial institution experience, Microsoft Office proficiency, and ticketing or back-office experience preferred.

Listed skills

• Attention to detail · Preferred
• Problem solving · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Process Improvement · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transaction Processing
• Attention To Detail
• Analytical Skills
• Problem-Solving
• Written Communication
• Verbal Communication
• Multitasking
• Workload Prioritization
• Deadline Management
• Ticket Queue Management
• Organizational Skills
• Stakeholder Collaboration
• Document Review
• Process Improvement
• Microsoft Excel
• Microsoft Word

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support

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