About
Completed 2y full time Post Graduate Certificate Program from Conestoga College, Canada. Completed 3y Computer Science Engg, Degree in BSC.IT and MBA studies from reputed colleges in India. Worked in the role of a Technical Support Advisor in a reputed Company in India for 7 years. Worked in the role of a Compter Lab technician in reputed college in India for one year. Proficient in MS Office, Microsoft access. Experience in team management, customer management with effective interpersonal and communication skills. Seeking a promising position in a stimulating and challenging milieu that would facilitate the maximum utilization and application of my broad skills in Networking and IT support, reporting and administration expertise that would make a positive difference to the organization and help me grow further
Skills
- Ability to stay calm in difficult situations
- Account Management
- Accuracy
- Administrative Support
- Attention to detail
- case management
- Client Relationship Management
- Communication
- Communication Skills
- Customer service
- Customer support
- Data entry
- Decision Making
- Documentation
- Effective communication
- English
- Escalation Handling
- interpersonal skills
- issue resolution
- Microsoft 365
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Multitasking
- Organization
- Prioritization
- Problem solving
- Process Improvement
- Product Knowledge
- Quality assurance
- record keeping
- Relationship Building
- Reliability
- Reporting
- TCP/IP
- Team Leadership
- Teamwork
- Technical Documentation
- Technical Support
- telephone communication
- Time management
- Troubleshooting
- VMware
- Windows
- written communication
Experience
Customer Service Representative
Accident Support Services International Limited
Mar 2023 to Mar 2024
Canada
• Greeted customers and delivered professional service to enhance customer satisfaction. • Collected and verified driver, vehicle, and insurance information to ensure accuracy. • Explained the accident reporting process and required documentation. • Assisted drivers in accurately reporting motor vehicle collisions and streamlined documentation. • Maintained an organized office and reporting area while following safety and privacy policies.
Customer Service (Shift Leader)
Taco Bell
Jan 2019 to Jan 2021
Canada
• Greeted customers in a friendly and professional manner. • Took customer orders accurately and processed cash ,debit and credit card payments. • Supervising and supporting team members during the shift. • Opening and closing the restaurant according to the company procedures. • Providing the excellent customer service and resolving the customer concerns. • Assisgning tasks and ensuring employees stay productive. • Reporting any equipment issues or operational concerns to the restaurant General manager.
Customer Service (Shift Leader)
Taco Bell
Dec 2018 to Dec 2020
Canada
• Greeted customers in a friendly and professional manner. • Provided excellent customer service and resolved customer concerns. • Took customer orders accurately and processed cash, debit, and credit card payments. • Supervised and supported team members during shifts to enhance operational efficiency. • Directed team members in task assignments based on operational needs and maintained productivity. • Opened and closed the restaurant according to company procedures. • Reported equipment issues and operational concerns to the General Manager for timely resolution.
Technical Support Advisior
Finehope Allied Engineering Private Limited
Jul 2010 to Jul 2017
Punjab, India
• Providing technical support to customers via phone,email,chat or in person. • Diagnosing and troubleshooting hardware ,software and network issue. • Installing,Configuring and updating software and computer systems. • Assisting users with account setup,password resets, and system access. • Documenting customer isssues ,troubleshooting steps and resolutions. • Staying up to date with new technologies ,products ,and troubleshooting method.
Technical Support Advisor
Finehope Allied Engineering Private Limited
Jun 2010 to Jun 2017
India
• Provided technical support to customers by phone, email, chat, and in person, ensuring timely issue resolution. • Diagnosed and troubleshot hardware, software, and network issues to improve customer satisfaction. • Installed, configured, and updated software and computer systems to enhance functionality. • Assisted users with account setup, password resets, and system access. • Documented customer issues, troubleshooting steps, and resolutions to strengthen the knowledge base and support processes. • Stayed current with new technologies, products, and troubleshooting methods.
Computer Lab Technician
Mmb Polytechnical College
Jul 2009 to Jun 2010
Punjab, India
• Assiting students ,staff or users with technical problems. • Setting up and installing computers ,printers and other lab equipement lab. • Maintaining computer network and internet connectivity with lab . • Keeping records of repairs ,maintenance and repair. • Teach students the fundamental therotical concepts in clear ,engaging and easy to understand manners. • Deliver theory lessons using clear explanation and interactive teaching methods to enhance student learning.
Computer Lab Technician
MMB Polytechnic College
Jun 2009 to May 2010
India
• Assisted students, staff, and users with technical problems. • Set up and installed computers, printers, and other laboratory equipment. • Maintained computer network and internet connectivity within the lab. • Recorded equipment repairs and maintenance activities to track performance and support efficient operations. • Taught students fundamental theoretical concepts using clear, engaging, and easy-to-understand methods. • Delivered theory lessons using clear explanations and interactive teaching methods to enhance student learning. • Professional experience: 40 hours per week.
Education
Conestoga College
Post-Graduate Certificate Program, Applied Network Infrastructure & Systems Administration
Ontario, Canada
2018
Conestoga College
Post Grad Certificate Program, Applied Network Infrastructure & Sys Admin
(Ontario) Canada
2017 to 2018
CERTIFICATE PROGRAM
Lovely Professional Univesity
Post Graduate Certificate Program/MBA, Master of Business Administartion
(Jalandar,PB) India
2014 to 2016
POST-GRADUATION
Lovely Professional University
Master of Business Administration (MBA), Business Administration
Jalandhar, PB, India
2016
Punjab Technical University
Bachelor of Science, Information Technology
Jalandhar, PB, India
2014
Punjab Technical University
Graduate Degree Certificate Program, Bachelor of Science in IT
(Jalandar, PB) India
2012 to 2014
CERTIFICATE PROGRAM
Punjab Technical Board
3 Year Diploma, Computer Science Engineering
(Chandigarh, PB) India
2006 to 2009
POST-GRADUATION
Languages
- EnglishProfessional
- HindiProfessional
- PunjabiProfessional