Retail Store - Customer Service

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a Part Time Retail Store - Customer Service position in our Edmonton, AB retail location location at 4410 17st NW. The purpose of this role is helping customer at the retail counter with shipping inquiries and pickup up freight; plus other inquiries. Shift: Monday 15:00-19:00, Saturday 10:00-18:00 and Sunday 11:00-17:00 Wage: $23.38/hour and will increase as per the CBA How will you contribute? Greet customers professionally and create a welcoming environment. Assist customers with product selection based on their needs and preferences. Respond to customer inquiries regarding products, pricing, and promotions. Resolve customer concerns and complaints promptly and professionally. Build positive customer relationships to encourage repeat business. Representing DHL (Uniform and Tidiness). Accurate scanning and inspection of OB shipments. All other duties as assigned. Do you have what it takes? Ability to lift and carry parcels, up to and including 70 lbs per piece, throughout shift. Physical Inspection Certificate Required Demonstrated ability to work effectively and on-time within tight time constraints. Demonstrated ability to work effectively in a team environment. Meet security requirements Demonstrated knowledge and experience with the DHL operations system. High School Diploma Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position. We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Greet customers and assist them with shipping inquiries, product selection, and freight pickups at the retail counter. Ensure accurate scanning and inspection of outbound shipments while maintaining a professional environment.

Candidates must have a high school diploma and the ability to lift up to 70 lbs. A Physical Inspection Certificate and the ability to pass a criminal background check are required.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Product Selection
• Conflict Resolution
• Shipping and Receiving
• Freight Handling
• Scanning
• Inspection
• Teamwork
• Time Management

• Retail
• Customer Service & Support
• Logistics
• Transportation

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

21 hours per week

Seniority

Entry level