Operations Manager (Operations Manager II)

Job summary

The Operations Manager will lead and develop a diverse team while implementing efficient workflows and best practices to optimize warehouse productivity. They are responsible for maintaining health and safety compliance, managing KPIs, and fostering strong partnerships with customers to ensure operational success.

Job details

***This role is focused on Innovation and Continuous Improvement in the Packaging business*** ***Preferred Candidate identified as the Successor for this role*** The Operations Manager II role has a national salary range of $75,000 - $90,000, with bonus potential. This posting is for an existing vacancy. As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Job Description * Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. * Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency. * Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. * Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts. * Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork. * Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements. * Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations. * Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction. * Required Education and Experience * Bachelor's degree or equivalent experience, preferred. * 1+ years logistics industry experience, required. * 2+ years of experience in a supervisory or management role, required. * Experience with P&L management, objective setting, and project management, preferred. Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request. #LIOnsite

What you’ll do

The Operations Manager will lead and develop a diverse team while implementing efficient workflows and best practices to optimize warehouse productivity. They are responsible for maintaining health and safety compliance, managing KPIs, and fostering strong partnerships with customers to ensure operational success.

Requirements

Candidates must have at least 1 year of logistics industry experience and 2 years in a supervisory or management role. A bachelor's degree or equivalent experience is preferred, along with proficiency in P&L management and project management.

Benefits

• Bonus potential

Listed skills

• Operations Management · Preferred
• Team Leadership · Preferred
• Continuous Improvement · Preferred
• Process Optimization · Preferred
• Project management · Preferred
• Logistics · Preferred
• Staff Development · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warehouse management
• Operations management
• Team leadership
• Continuous improvement
• Process optimization
• Health and safety compliance
• KPI reporting
• Project management
• P&L management
• Customer relationship management
• Logistics
• Staff development
• Workflow development
• Cross-functional collaboration
• Operational Efficiency
• Supply Chain
• Profit And Loss (P&L) Management
• Workflow Management
• Warehouse Operations
• Health and Safety Regulatory Compliance
• Management
• Decision Making
• Customer Service
• Communication
• Continuous Improvement Process
• Packaging And Labeling
• Warehousing
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Project Management
• Operations Management
• Coaching
• Objective Setting
• Teamwork

Job areas

• Logistics
• Management & Leadership
• Manufacturing
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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