Coordonnateur(trice) de la satisfaction des membres

Job summary

Provide high-quality empathetic support to members via chat and email while ensuring rapid resolution of requests. Maintain and optimize AI tools within Zendesk and the FAQ chatbot to improve the member experience.

Job details

Provide high-quality empathetic support to members via chat and email while ensuring rapid resolution of requests. Maintain and optimize AI tools within Zendesk and the FAQ chatbot to improve the member experience. Requires experience in customer support or success and hands-on proficiency with Zendesk and AI tools. Must be bilingual in French and English with strong communication and interpersonal skills.

What you’ll do

Provide high-quality empathetic support to members via chat and email while ensuring rapid resolution of requests. Maintain and optimize AI tools within Zendesk and the FAQ chatbot to improve the member experience.

Requirements

Requires experience in customer support or success and hands-on proficiency with Zendesk and AI tools. Must be bilingual in French and English with strong communication and interpersonal skills.

Benefits

• Access to Dialogue app and virtual mental health support • Fully covered insurance • Health spending account • Dental coverage • Wellness reimbursement • 4 weeks of vacation • 9 wellness days • 1 volunteer day • Hybrid work • Possibility to work abroad up to 4 weeks per year • Incentive programs • Referral bonuses • RRSP matching contribution • Learning via Coursera • External training budget • Mentorship program • Optional parental leave benefit

Listed skills

• Customer support · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Priority Management · Preferred
• Bilingual communication · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Customer Success
• Zendesk
• AI Tool Management
• Bilingual Communication
• French Proficiency
• English Proficiency
• Interpersonal Skills
• Attention to Detail
• Problem Solving
• Cross-functional Collaboration
• Priority Management

Job areas

• Customer Service & Support
• Healthcare
• Technology
• Administrative