Operations Advisor

Montréal, QC
Hybrid
Posted Aug 21, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week

Job summary

The Operations Advisor will lead continuous improvement initiatives to enhance operational efficiency, member experience, and provider experience within the Primary Care Program. They will also provide strategic analysis and cross-functional support to drive key growth initiatives and operational excellence.

Job details

Your role as Operations Advisor Reporting to the Manager, Operations within our Primary Care Operations, the mission of the Operations Advisor is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience. What you'll be doing * Support priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations * Identify and support implementation of initiatives to improve operational efficiency, member experience and provider experience * Support and provide financial/operational/data analyses to support strategic direction and evaluation * Provide operational advisory in the development and prioritization of new and improved processes across our Medical Programs, driving data driven decisions and continuous improvement * Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery * Become a subject-matter expert for Medical Operations We'd love to hear from you if you have * Based in Montreal or Toronto * 2+ years of experience in an operational role or corporate strategy/consulting role * * Experience in the healthcare industry, in a startup environment and in customer experience is an asset * Bachelor degree in business administration or any other relevant field * Strong project and operational management capability, able to drive cross-functional initiatives from idea through to execution * Experience with data analysis, business case creation and costing analysis * Interest in people management and in managing large cross-functional teams * Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way * Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment * Excellent oral and written communication skills * Required to be in the office at least 3 days a week At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits: * Access to the Dialogue app and virtual mental health support for you and your family * Benefits plan, a health spending account, dental coverage, and fitness reimbursement * 4 weeks vacation, 9 wellness days, and 1 volunteer day * Hybrid work: 3 days/week in our Montreal office, excluding remote roles * Work abroad up to 4 weeks/year * Incentive plans, referral bonuses & RRSP matching * Learning via Coursera, external training budget & mentorship * Optional parental leave top-up

What you’ll do

Requirements

Candidates must have at least 2 years of experience in an operational, corporate strategy, or consulting role, preferably within the healthcare or startup sector. A bachelor's degree in business administration or a relevant field is required, along with strong project management and analytical capabilities.