SALES ACCOUNT MANAGER

Job summary

The Sales Account Manager serves as the primary point of contact for assigned customers, building professional relationships and ensuring prompt delivery of products. They are responsible for conducting follow-ups, identifying new opportunities, and resolving customer concerns.

Job details

For over 60 years, Dick’s Lumber has been a trusted supplier to builders, developers, and contractors across Western Canada. We offer a comprehensive range of lumber, engineered wood products, building materials, and value‑added services—backed by deep product knowledge and strong industry relationships. Key Responsibilities * Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty. * Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service. * Ensure customers receive requested products and services promptly and accurately. * Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities. * Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary. * Perform additional duties as required. Qualifications * Post‑secondary education in Business, Sales, Marketing, or a related field is an asset. * Minimum 3 years of sales and customer service experience in lumber, building materials, or construction. * Strong knowledge of industry products, architectural/structural plans, and market trends. * Ability to read and interpret blueprints. * Proficiency with MS Office and Outlook. * Proven sales and cold‑calling experience. * Excellent communication, presentation, and interpersonal skills. * Strong attention to detail, analytical thinking, and problem‑solving ability. * Highly organized, able to multitask and meet deadlines in a fast‑paced environment. * Ability to lift up to 50 lbs. * Strong negotiation skills and the ability to work collaboratively. * Working knowledge of OH&S and WCB regulations. We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.

What you’ll do

The Sales Account Manager serves as the primary point of contact for assigned customers, building professional relationships and ensuring prompt delivery of products. They are responsible for conducting follow-ups, identifying new opportunities, and resolving customer concerns.

Requirements

Candidates must have at least 3 years of sales and customer service experience within the lumber or construction industry. Proficiency in reading blueprints, MS Office, and knowledge of industry market trends are required.

Benefits

• Health coverage • Dental coverage • Company pension plan • Paid time off

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Cold Calling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Lumber industry knowledge
• Building materials knowledge
• Blueprint reading
• MS Office
• Outlook
• Cold-calling
• Communication
• Presentation
• Interpersonal skills
• Attention to detail
• Analytical thinking
• Problem-solving
• Negotiation
• OH&S regulations
• Product Knowledge
• Professionalism
• Analytical Thinking
• Ability To Meet Deadlines
• Lifting Ability
• Time Off Management
• Business To Business
• Business Development
• Customer Service
• Marketing
• Interpersonal Communications
• Market Trend
• Microsoft Outlook
• Multitasking
• Presentations
• Detail Oriented

Job areas

• Sales
• Construction
• Customer Service & Support
• Retail
• Sales Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products