Account Director / Client Services & Delivery Lead

Job summary

The Account Director will own executive-level client relationships and lead delivery across multiple retainer accounts. They will ensure projects are properly scoped, executed efficiently, and delivered to the highest standards.

Job details

We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment. You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth. Requirements Responsibilities Own executive-level client relationships and serve as the primary strategic advisor Lead delivery across multiple retainer accounts from planning through execution Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM Manage project scope, priorities, timelines, budgets, and resource allocation Improve internal processes and operational workflows Ensure consistent quality across all client deliverables Identify account growth opportunities and contribute to client retention Partner directly with agency leadership to scale operations Requirements At least 5-10+ years in a digital marketing, advertising, or creative agency Proven experience managing enterprise or mid-market client accounts Experience leading cross-functional digital teams Strong project and delivery management skills Excellent stakeholder management and executive communication Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms Ability to work during US Central Time business hours

What you’ll do

The Account Director will own executive-level client relationships and lead delivery across multiple retainer accounts. They will ensure projects are properly scoped, executed efficiently, and delivered to the highest standards.

Requirements

Candidates should have at least 5-10 years of experience in digital marketing or a related field, with proven experience managing enterprise or mid-market client accounts. Strong project management skills and the ability to lead cross-functional teams are essential.

Listed skills

• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Digital Marketing
• SEO
• Paid Media
• Web Development
• Design
• Email Marketing
• CRM
• Project Management
• Stakeholder Management
• Communication
• Operational Excellence
• Client Retention
• Team Coordination
• Budget Management
• Resource Allocation
• Process Improvement

Job areas

• Marketing
• Management & Leadership
• Creative & Media
• Consulting