Junior Parts Advisor

Job summary

Assist retail and wholesale customers with parts inquiries, identification, orders, purchases, and suitable substitutions. Maintain and organize inventory, process transactions and returns, track backorders, and coordinate with technicians and other departments.

Job details

Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview Southside Nissan is seeking a Junior Parts Advisor to join our team, reporting directly to the Parts Manager. This role plays a key part in supporting both internal technicians and external customers by ensuring timely, accurate, and professional parts service. The Junior Parts Advisor contributes to the overall efficiency of the Parts Department by assisting with parts identification, inventory management, and sales transactions. This position is ideal for individuals looking to build a career in the automotive industry while delivering excellent customer service in a fast-paced dealership environment. The expected pay for this position is $19.00 - $21.00 Primary Duties And Responsibilities Assist retail and wholesale customers with parts inquiries, orders, and purchases Identify and source appropriate replacement parts by reviewing old parts or gathering detailed customer and technician descriptions Maintain accurate inventory levels and ensure proper organization and storage of parts Process sales transactions, including preparing invoices and sales slips Receive, document, and fulfill telephone and in-person parts orders Order parts not in stock and track backorders to ensure timely fulfillment Inspect returned parts for defects and process exchanges or refunds as required Advise customers on alternative parts or suitable substitutions when exact matches are unavailable Sell parts and accessories while providing knowledgeable consultation to customers Collaborate with technicians and other departments to ensure operational efficiency Maintain a clean, organized, and safe work environment within the parts department Complete assigned tasks accurately and within established timelines Perform other related duties as assigned by management Qualifications Required Education & Experience High school diploma or equivalent required Previous experience in automotive parts, retail, or customer service is an asset Basic knowledge of automotive parts and systems preferred Skills & Competencies Strong customer service and communication skills Ability to identify parts using catalogs, systems, or electronic databases Attention to detail and strong organizational skills Ability to multitask and work effectively in a fast-paced environment Basic computer proficiency (inventory and point-of-sale systems) Team-oriented with a positive and professional attitude Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

Assist retail and wholesale customers with parts inquiries, identification, orders, purchases, and suitable substitutions. Maintain and organize inventory, process transactions and returns, track backorders, and coordinate with technicians and other departments.

Requirements

A high school diploma or equivalent is required; previous experience in automotive parts, retail, or customer service is an asset, and basic automotive parts knowledge is preferred. Candidates should have strong customer service and communication skills, attention to detail, organizational and multitasking abilities, basic computer proficiency, and the legal right to work in Canada.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Comprehensive Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Point-of-sale systems · Preferred
• Teamwork · Preferred
• Sales · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Automotive Parts Identification
• Parts Sourcing
• Inventory Management
• Organization
• Attention to Detail
• Multitasking
• Point-of-Sale Systems
• Computer Proficiency
• Teamwork
• Sales
• Parts Catalogs and Electronic Databases

Job areas

• Customer Service & Support
• Sales
• Retail
• Logistics

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