Réceptionniste de soir | Night-time receptionist

Job summary

Welcome dealership customers, manage incoming calls and messages, and distribute CRM appointments to the appropriate advisors. Handle new arrivals, make vehicle payments at the bank, organize service department files weekly, and complete other tasks assigned by managers.

Job details

Qui est le Groupe Dilawri ? Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. Pourquoi travailler avec nous et ce que nous offrons? Un horaire du lundi au jeudi de 15h00 à 21h00 et le samedi de 10h00 à 16h00; Rémunération hebdomadaire; Équipe stable, dynamique et dévouée; Fonds de pension après 1 an; Excellente assurance collective comprenant une assurance dentaire, médicale, assurance-vie, assurance voyage et une assurance maladie complémentaire. Formation fournie et continue; Des opportunités d'avancement de carrière et promotions internes; Des rabais employés intéressants; Plusieurs activités sociales au cours de l’année (5@7, Party de Noël, Dîner BBQ, etc.) Responsabilités Principales Accueillir chaleureusement les clients qui visitent la concession ; Utiliser un système téléphonique à plusieurs lignes, filtrer et transférer les appels entrants aux personnes appropriées ; Prendre les messages ; Stocker les nouveaux arrivages ; Distribuer les rendez-vous CRM aux conseillers en question ; Faire les paiements de véhicule à la banque ; Classer les dossiers du département de service hebdomadairement ; Effectuer toutes autres tâches connexes requises et demandées par les responsables. Qualifications Et Compétences Requises Excellentes compétences en matière de planification et d'organisation; Compétences informatiques de base (MS Office); Capacité à identifier les besoins des clients et à y répondre; Capacité à communiquer en anglais à u niveau intermédiaire est requise pour des échanges fréquents avec une clientèle anglophone; Communiquer de façon professionnelle par téléphone et courriel; Identifier et traiter les priorités afin d’atteindre les objectifs; Avoir une aisance à transiger avec une clientèle d’affaires; Avoir de la facilité et de l’intérêt à travailler en équipe. Le genre masculin n'est utilisé qu'afin d'alléger le texte. Who is the Dilawri Group? Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group. Why work with us and what we offer? A schedule from Monday to Thursday, 3:00 p.m. to 9:00 p.m., and Saturday, 10:00 a.m. to 4:00 p.m; Weekly salary; Stable, dynamic and dedicated team Pension funds after 1 year; Excellent group insurance including dental, medical, life, travel and extended health. Ongoing training provided; Opportunities for career advancement and internal promotion; Attractive employee discounts; Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.) Main Responsibilities Provide a warm welcome to customers who visit the dealership; Operate a multi-line telephone system, screen and transfer incoming calls to appropriate persons; Take messages; Stock new arrivals; Distribute CRM appointments to relevant advisors; Make vehicle payments to the bank; Classify service department files on a weekly basis; Carry out any other related tasks required and requested by managers. Required Qualifications And Skills Excellent planning and organizational skills; Basic computer skills (MS Office); Ability to identify and respond to client needs; Ability to communicate in English at an intermediate level is required for frequent interactions with English-speaking clients; Communicate professionally by phone and email; Identify and address priorities in order to achieve objectives; Ability to identify and address priorities in order to achieve objectives; Ability to deal with a business clientele; Ability and interest in working in a team environment.

What you’ll do

Welcome dealership customers, manage incoming calls and messages, and distribute CRM appointments to the appropriate advisors. Handle new arrivals, make vehicle payments at the bank, organize service department files weekly, and complete other tasks assigned by managers.

Requirements

Candidates should have strong planning and organizational skills, basic computer skills including MS Office, and the ability to identify and respond to customer needs. Intermediate English is required for frequent interactions with English-speaking customers, along with professional phone and email communication, prioritization, business-client relations, and teamwork.

Benefits

• Pension Plan After One Year
• Group Insurance
• Dental Insurance
• Medical Insurance
• Life Insurance
• Travel Insurance
• Extended Health Insurance
• Ongoing Training
• Career Advancement Opportunities
• Internal Promotions
• Employee Discounts
• Social Activities

Listed skills

• Planning · Preferred
• Organization · Preferred
• basic computer skills · Preferred
• Microsoft Office · Preferred
• Customer service · Preferred
• telephone communication · Preferred
• Prioritization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Planning
• Organization
• Basic Computer Skills
• Microsoft Office
• Customer Needs Assessment
• Customer Service
• Telephone Communication
• Email Communication
• Call Screening and Transfer
• Message Taking
• Appointment Distribution
• Prioritization
• Teamwork
• Business Client Relations
• File Management

Job areas

• Administrative
• Customer Service & Support

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