Service Advisor

Job summary

The Service Advisor provides front-line customer service and sales for the Service Department, including greeting clients and scheduling appointments. They are responsible for explaining repair recommendations and advising customers on vehicle maintenance.

Job details

Join Canada’s Largest Automotive Group We’re Opening a New Dealership And Hiring! Join Us At The Dilawri Career Fair To Explore Exciting Opportunities And Meet Our Team If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with . Dilawri Group is now actively searching for a Service Advisor to join the team at 401 Dixie Volkswagen . Pay Rate: $65,000-$100,000 Responsibilities Provide front-line customer service and sales for the Service Department Greeting customers on the phone or in the Dealership Providing repair recommendations Explaining the nature of repairs Advising customers how to look after their vehicles Scheduling appointments Selling labour Providing an extraordinary experience for all customers Qualifications CDK experience preferred An aptitude for customer relations/service Strong communication skills Ability to sell required maintenance Ability to work as a part of a TEAM Ability to work in a fast-paced environment If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration. About Us In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri. Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

What you’ll do

The Service Advisor provides front-line customer service and sales for the Service Department, including greeting clients and scheduling appointments. They are responsible for explaining repair recommendations and advising customers on vehicle maintenance.

Requirements

Candidates should have strong communication skills and an aptitude for customer service in a fast-paced environment. Experience with CDK software is preferred, along with the ability to sell required maintenance.

Benefits

• Discounted employee vehicle purchase program • Job-specific coaching & training programs • Comprehensive health & dental plans • Employee wellness & assistance programs • Employee social events

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Sales · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relations
• Sales
• Communication Skills
• CDK Experience
• Appointment Scheduling
• Maintenance Sales
• Teamwork
• Time Management

Job areas

• Customer Service & Support
• Sales
• Transportation
• Trades
• Retail