Spécialiste à la livraison | Delivery specialist

Job summary

The specialist is responsible for coordinating vehicle deliveries and ensuring complete customer satisfaction. They also handle customer complaints and perform administrative filing tasks.

Job details

Qui est le Groupe Dilawri? Fondé en 1985 et établi au Québec depuis 2015, le Groupe Dilawri continue de s’appuyer sur une histoire d’excellence en tant que plus grand groupe automobile du Canada. Pourquoi travailler avec nous et ce que nous offrons? Rémunération hebdomadaire avec structure de bonification selon la performance; Équipe stable, dynamique et dévouée; Fonds de pension après 1 an; Excellente assurance collective comprenant une assurance dentaire, médicale, assurance-vie, assurance voyage et une assurance maladie complémentaire; Formation fournie et continue; Opportunités d'avancement de carrière et promotions internes; Rabais employés intéressants; Plusieurs activités sociales au cours de l’année (5@7, Party de Noël, Dîner BBQ, etc.). Responsabilités Principales S’assurer de l’entière satisfaction du client par rapport à son véhicule; Organiser et coordonner les livraisons des véhicules aux clients, leur faire visiter la concession et les présenter au directeur, au conseiller après-vente et à tout autre employé concerné; Traiter rapidement les problèmes ou les plaintes des clients en informant immédiatement le directeur des ventes; Effectuer du classement pour divers documents; Qualifications Et Compétences Requises Posséder une expérience pertinente en vente et en service à la clientèle; Avoir de l’entregent, posséder un excellent service à la clientèle et être passionné par la vente; Capacité à travailler sous pression; Professionnalisme, courtoisie et présentation soignée; Avoir de la facilité et de l’intérêt à travailler en équipe; Le genre masculin n'est utilisé qu'afin d'alléger le texte. Who is the Dilawri Group? Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group. Why work with us and what we offer? Weekly salary; Stable, dynamic and dedicated team Pension funds after 1 year; Excellent group insurance including dental, medical, life, travel and extended health. Ongoing training provided; Opportunities for career advancement and internal promotion; Attractive employee discounts; Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.) Main Responsibilities Ensure complete customer satisfaction with their vehicle; Organize and coordinate the delivery of vehicles to customers, show them around the dealership and introduce them to the manager, the after-sales advisor and any other employee concerned; Handle customer problems or complaints promptly by informing the Sales Manager immediately; Perform filing for various documents; Perform other duties as required and directed by management. Required Qualifications And Skills Relevant sales and customer service experience; Interpersonal skills, excellent customer service and a passion for sales; Ability to work under pressure; Professionalism, courtesy and neat presentation; Ability and interest in working as part of a team;

What you’ll do

The specialist is responsible for coordinating vehicle deliveries and ensuring complete customer satisfaction. They also handle customer complaints and perform administrative filing tasks.

Requirements

Candidates should have relevant experience in sales and customer service with a passion for the field. Strong interpersonal skills, professionalism, and the ability to work under pressure are required.

Benefits

• Weekly salary • Performance bonus structure • Pension fund after 1 year • Dental insurance • Medical insurance • Life insurance • Travel insurance • Extended health insurance • Ongoing training • Career advancement opportunities • Internal promotions • Employee discounts • Social activities

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer Service
• Interpersonal Skills
• Pressure Management
• Professionalism
• Teamwork
• Organization
• Coordination

Job areas

• Customer Service & Support
• Sales
• Transportation
• Retail
• Administrative