Warranty Administrator

Job summary

The Warranty Administrator is responsible for accurately processing and submitting warranty claims while maintaining control records and reconciling schedules. They also manage the tracking, tagging, and shipping of warranty return parts in compliance with manufacturer policies.

Job details

Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview The Dilawri Group of Companies is currently seeking a Warranty Administrator to join our team at Audi Downtown Vancouver and Capilano Audi. This role plays a critical part in supporting dealership operations by ensuring all warranty claims are accurately processed, submitted, and reconciled in a timely manner. Reporting to the Service Manager (and working closely with the Accounting team), the Warranty Administrator contributes to operational efficiency, compliance with manufacturer policies, and overall customer satisfaction by maintaining accurate warranty controls and processes. The expected annual salary for this position is $60,000.00 - $75,000.00. Primary Duties And Responsibilities Assess warranty codes, invoice details, and submit warranty claims accurately and within manufacturer timelines Maintain warranty control records and reconcile warranty schedules for the Accounting department Ensure all warranty return parts are properly tagged, shelved, secured, and tracked Sort, package, and ship warranty parts returns as required by manufacturers Monitor warranty claim payments and report any discrepancies or concerns to the Service Manager Keep current with manufacturer warranty policies and procedures and communicate updates to relevant staff Maintain organized and up-to-date warranty documentation and files Support operational efficiency through strong attention to detail and adherence to internal controls Perform other duties as assigned by management Qualifications Required Education & Experience Post-secondary diploma or degree in any discipline, or equivalent combination of education and experience Minimum of two (2) years of warranty administration experience, preferably within an automotive dealership environment Skills & Abilities Basic knowledge of vehicle mechanics or the ability to quickly understand automotive systems and components Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously Exceptional attention to detail and accuracy in data entry and documentation Excellent written and verbal communication skills Strong interpersonal skills with the ability to build positive working relationships across departments Customer-focused mindset with a desire to exceed expectations Proficient with dealership management systems and standard office software (e.g., Microsoft Office) Additional Requirement Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

The Warranty Administrator is responsible for accurately processing and submitting warranty claims while maintaining control records and reconciling schedules. They also manage the tracking, tagging, and shipping of warranty return parts in compliance with manufacturer policies.

Requirements

Candidates need a post-secondary diploma or degree and at least two years of warranty administration experience, preferably in an automotive dealership. Proficiency in dealership management systems and a basic understanding of vehicle mechanics are required.

Benefits

• Discounted employee vehicle purchase program • Job-specific coaching & training programs • Comprehensive health & dental plans • Employee wellness & assistance programs • Employee social events

Listed skills

• written communication · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty Administration
• Data Entry
• Dealership Management Systems
• Microsoft Office
• Organization
• Prioritization
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Attention To Detail
• Vehicle Mechanics Knowledge
• Claims Processing

Job areas

• Administrative
• Transportation
• Manufacturing
• Customer Service & Support
• Finance & Accounting