Bilingual STD Case Manager

Job summary

The Case Manager is responsible for adjudicating short-term disability claims by establishing eligibility, calculating benefits, and obtaining necessary medical evidence. They must also maintain professional communication with claimants, employers, and medical providers in both English and French to ensure timely claim processing.

Job details

Bilingual STD Case Manager Who We Are At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike. Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day. The Opportunity As a Bilingual (French) Short-Term Disability (STD) Case Manager, you will play a key role in delivering high-quality, compassionate disability management services to our clients and their employees. You will be responsible for adjudicating STD claims within established timeframes and in accordance with policy guidelines, while ensuring a positive and supportive experience for all stakeholders. In this role, you will contribute directly to our mission of providing timely, accurate, and client-focused disability solutions in both French and English. This is a remote role within Canada. We are open to candidates across the country; however, you must work within our core business hours. What You’ll Be Doing * Process and manage all Short-Term Disability claims, establishing eligibility, calculation of earnings and benefit levels, along with obtaining the necessary medical evidence within the required timelines. * Interview claimants and employers to gather relevant claim information in English and French. * Ensure all claims are processed in date order, in accordance with the agreed upon service standards for each Client. * Utilize available resources to assess diagnosis and treatment plans. Where appropriate liaise in a professional manner with insurance agencies, doctors, employees, management, lawyers…etc., ensuring that only allowable information is released to recognized recipients and that all information is released in writing. * Draft and deliver written correspondence identifying claim activity and next steps in English and French * Participate in claim conference calls with employers * Work collaboratively with early intervention team to minimize duration of absence and return claimants to work. * Ensure all necessary documentation is provided to the insurance carrier in order for them to process MTD/LTD claims. * Maintain confidentiality over client and corporate records and medical claims information. * Operate automated claims payment system and performs manual calculations as required. Following training period, a minimum of 95% accuracy is required. What You Bring to the Team * 3+ years of claims experience in a group insurance environment. Experience in Long or Short term disability insurance preferred. * Post secondary degree or diploma or equivalent experience. Familiarity with medical terminology and disability contract language an asset. * CDMP or LOMA designation (an asset) * Medical background an asset (ie. Occupational Therapist, Kinesiology, Nursing, Physiotherapist) * Fluency in both English and French, with strong verbal and written communication skills in each language Critical Competencies You will succeed in this role if you are: * An Effective Communicator – You communicate clearly and in a positive manner. You can interact with others to build relationships through tact and diplomacy, while navigating through difficult situations and conversations. * Client Centric – You prioritize and take action based on the needs of both internal and external clients. You exhibit excitement, a positive can-do attitude and take ownership. You strive to consistently meet or exceed client expectations. * A Team Player– You work with others to achieve individual, team, department, and organizational goals. You value diverse perspectives and work well with others to achieve the best possible outcome. You are committed to the team’s success and are focused on a common set of objectives. * An Innovator – You think beyond the confines of tradition by seeking opportunities for new and better ways of doing things. You encourage experimentation and accept failure as a driver of innovation. Compensation At the time of this posting, the estimated annual base salary for this position is $60,000-$72,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer. Why DMI is the Place for You * Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms * We provide flexible work options including remote and hybrid schedules, and wellness support, including comprehensive mental health resources * Clear career paths, personalized learning, and leadership committed to invest in your development Belonging Starts Here Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help. If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.

What you’ll do

The Case Manager is responsible for adjudicating short-term disability claims by establishing eligibility, calculating benefits, and obtaining necessary medical evidence. They must also maintain professional communication with claimants, employers, and medical providers in both English and French to ensure timely claim processing.

Requirements

Candidates must have at least 3 years of claims experience in a group insurance environment and possess fluency in both English and French. A post-secondary degree or diploma is required, with preference given to those with medical backgrounds or professional designations like CDMP or LOMA.

Benefits

• Paid time off
• Vacation
• Happy Friday program
• Flexible work options
• Wellness support
• Mental health resources
• Career development

Listed skills

• Time management · Preferred
• French · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication · Preferred
• client relations · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Short-term disability
• Claims adjudication
• Bilingual
• French
• English
• Medical terminology
• Group insurance
• Communication
• Client relations
• Documentation
• Data entry
• Conflict resolution
• Time management
• Disability Claims
• Tactfulness
• Workplace Inclusivity
• Early Intervention
• Long Term Disability Claims
• Professionalism
• Diplomacy
• Time Off Management
• Bilingual (French/English)
• Treatment Planning
• Medical Insurance Claims
• Service Standards
• Compassion
• Physical Therapy
• Adjudication
• Automation
• Mental Health
• Multilingualism
• Management
• Calculations
• Customer Service
• Confidentiality
• Disability Management
• Payment Systems
• Occupational Therapy
• French Language
• Leadership
• Innovation
• Individualized Instruction
• Kinesiology
• Medical Terminology
• Nursing
• Desktop Management Interface

Job areas

• Healthcare
• Human Resources
• Finance & Accounting
• Customer Service & Support
• Bilingual Case Manager
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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