Application Support Technician

Job summary

The Application Support Technician acts as a subject matter expert for critical business systems including ERP, WMS, TMS, and CRM platforms. Responsibilities include diagnosing complex support tickets, managing system configurations, and translating business requirements into functional specifications.

Job details

The Application Support Technician acts as a subject matter expert for critical business systems including ERP, WMS, TMS, and CRM platforms. Responsibilities include diagnosing complex support tickets, managing system configurations, and translating business requirements into functional specifications. Candidates must possess a DEP in Computer Support or equivalent training with 5 to 8 years of experience in application support or Cloud ERP environments. Proficiency in EDI, Microsoft Dynamics 365, and Manhattan WMS/TMS solutions is highly preferred.

What you’ll do

The Application Support Technician acts as a subject matter expert for critical business systems including ERP, WMS, TMS, and CRM platforms. Responsibilities include diagnosing complex support tickets, managing system configurations, and translating business requirements into functional specifications.

Requirements

Candidates must possess a DEP in Computer Support or equivalent training with 5 to 8 years of experience in application support or Cloud ERP environments. Proficiency in EDI, Microsoft Dynamics 365, and Manhattan WMS/TMS solutions is highly preferred.

Benefits

• Remote work program
• Flexible schedule
• Group insurance
• Group RRSP with employer contribution
• Dialogue telemedicine
• Health spending account
• Wellness account
• Employee assistance program
• Company-provided laptop
• Employee discounts
• Annual clothing allowance
• Training and development program
• Employee referral program

Listed skills

• Incident Management · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• System monitoring · Preferred
• Business analysis · Preferred
• Salesforce CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application support
• Microsoft Dynamics 365
• Manhattan WMS
• Manhattan TMS
• Salesforce CRM
• EDI
• Excel
• Azure Data Studio
• System monitoring
• Technical troubleshooting
• Business analysis
• Functional specifications
• Mobile device management
• Incident management
• Communication
• Stress management

Job areas

• Technology
• Customer Service & Support
• Logistics
• Software
• Administrative

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