Manager, Programs & Services

Job summary

Employment Type: Full-time, Permanent Department: Seniors Services Union: Excluded Salary: $80,000 - $84,000 annually (based on experience) File #: 26-SCY-23 Posting Date: July 02, 2026 Posting Close: July 16, 2026 Reason for vacancy: Replacement VISION, MISSION AND VALUES Dixon Hall is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of lif…

Job details

Employment Type: Full-time, Permanent Department: Seniors Services Union: Excluded Salary: $80,000 - $84,000 annually (based on experience) File #: 26-SCY-23 Posting Date: July 02, 2026 Posting Close: July 16, 2026 Reason for vacancy: Replacement VISION, MISSION AND VALUES Dixon Hall is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care and compassion and accountability. Manager, Programs and Services Job Purpose The Manager, Programs and Services provides leadership for the planning, implementation, evaluation, and continuous improvement of programs and services within Dixon Hall's Seniors Services Department. The role ensures the delivery of high-quality, client-centred, culturally responsive, and evidence-informed services that support healthy aging, social connection, and independent living for older adults. The Manager actively supports the mandate of the MIRA | Dixon Hall Centre, a collaborative partnership between Dixon Hall and McMaster University's McMaster Institute for Research on Aging, by fostering innovation, research-informed practice, community engagement, and knowledge mobilization to improve outcomes for older adults and caregivers. Key Responsibilities Lead the planning, development, implementation, evaluation and continuous improvement of all care-related programs and initiatives within Seniors Services. Oversee the delivery of Meals on Wheels, Transportation Services, Adult Day & Alzheimer Day Programs, Seniors Active Living Centre Programs and Telephone Reassurance Program and other assigned services Provide management oversight, support and operational coverage for assigned programs and services, while assisting with other department programs and services as required. Ensure programs are responsive to community needs, culturally relevant, accessible and compliant with organizational and funder requirements. Monitor program performance, service outcomes, expenditures and quality improvement initiatives. Develop and maintain strong relationships with funders, community partners, healthcare providers, academic institutions and other stakeholders. Actively support and participate in MIRA | Dixon Hall Centre initiatives, including research, innovation, knowledge translation and community engagement activities. Support grant applications, funding reports, program evaluations and the identification of new funding opportunities. Provide leadership, supervision, coaching and performance management to staff, students and volunteers. Collaborate with People and Culture on staff development, performance management, attendance management, labour relations matters and return-to-work processes Contribute to departmental and organizational strategic initiatives, change management efforts and service enhancement. Perform other related duties as assigned. Qualifications and Competencies Post-secondary degree/diploma in Social Work, Gerontology, Health Sciences, Community Development, Human Services, Nursing or a related field. Minimum of 3-5 years of leadership and supervisory experience with demonstrated ability to lead effective teams. Knowledge of aging, dementia, caregiver supports and community-based service delivery. Experience in program development, evaluation, quality improvement and performance management. Demonstrated ability to build effective partnerships and collaborate with diverse stakeholders. Strong leadership, communication, organizational and relationship-management skills. Experience with grant writing, reporting and budget monitoring is an asset. Knowledge of research-informed practice and community-based research initiatives is an asset. Commitment to equity, diversity, inclusion and culturally responsive service delivery Proficiency in Microsoft Office; experience with AlayaCare is considered an asset. Excellent knowledge of program evaluation, metrics, reporting, risk management and quality improvement strategies. Established experience in partnership development and collaboration and Community Development Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team. Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at [email protected] of any accommodations you may require during the interview process. To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

What you’ll do

The Manager, Programs and Services leads the planning, implementation, evaluation, and continuous improvement of programs within the Seniors Services Department. They ensure high-quality, client-centered services that support healthy aging and social connection for older adults.

Requirements

Candidates should have a post-secondary degree in a relevant field and 3-5 years of leadership experience. Knowledge of aging, dementia, and community-based service delivery is essential, along with strong communication and organizational skills.

Listed skills

• Continuous Improvement · Preferred
• Évaluation · Preferred
• Leadership · Preferred
• Client · Preferred
• Quality Improvement · Preferred
• Planning · Preferred
• management · Preferred
• Communication · Preferred
• Development · Preferred
• Time · Preferred
• Dementia · Preferred
• Community development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Organizational Skills
• Relationship Management
• Program Development
• Evaluation
• Quality Improvement
• Performance Management
• Partnership Development
• Community Engagement
• Grant Writing
• Budget Monitoring
• Culturally Responsive Service Delivery
• Research-Informed Practice
• Microsoft Office
• AlayaCare