Inside Sales Representative

Job summary

Develop and maintain positive customer relationships by handling inquiries, calls, orders, quotations, and follow-ups, while identifying sales leads and opportunities to upsell. Provide product information and basic technical support, source products, and assist with purchasing, counter sales, shipping and receiving, returns, credits, and order troubleshooting as needed.

Job details

Job Listing Detail About Sonepar Sonepar is an independent family-owned company standing as the world leader in B-to-B distribution of electrical equipment, solutions, and services. In 2023, Sonepar achieved sales of €33.3 billion. Present in 40 countries with a dense network of brands, the Group is leading an ambitious transformation to make its customers’ lives easier providing them with an omnichannel experience and sustainable solutions in the building, industry, and energy markets. At the core of this evolution is an omnichannel blueprint, meticulously crafted and brought to life by a robust digital task force of 300 specialists, further bolstered by an additional 70 champions in our operating companies. Sonepar’s 45 000 associates are committed to accelerating the world’s electrification and driven by a shared Purpose: Powering Progress for Future Generations. We believe that the power of connection extends beyond business interactions – it's about creating a sustainable legacy for future generations and ensuring that our impact on the planet is both meaningful and positive. Reporting to the Branch Manager in our Timmins Location this position is Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service. Major responsibilities are: Contacting current customers and identifying new products and potential up-selling. Responding to and processing incoming calls and orders. Opening new accounts. Developing customer base and sales leads by making cold and warm calls. Entering orders into system. Maintaining knowledge base on current products and learning about new products. Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s). Providing pricing quotations and follow-up on quotes. Purchasing (direct orders) . Counter Sales (where applicable). Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable). Credits/Debits. Returns - as required. Providing basic technical support on products. Provide quotations and product information. Troubleshooting (freight problems, expediting, etc…). Responding to inquiries. Closing orders. Experience and qualifications required: High School Diploma required. Post Secondary courses in Sales and/or Marketing preferred. Knowledge of Microsoft Office required. 1-3 years related experience. Product knowledge or industry experience preferred. We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l’Insertion Professionnelle des Personnes Handicapées) You are interested in this challenge? Then join and build a better future with us! More information on Sonepar: Website : www.sonepar.com Twitter: @sonepar LinkedIn: https://www.linkedin.com/company/sonepar/

What you’ll do

Develop and maintain positive customer relationships by handling inquiries, calls, orders, quotations, and follow-ups, while identifying sales leads and opportunities to upsell. Provide product information and basic technical support, source products, and assist with purchasing, counter sales, shipping and receiving, returns, credits, and order troubleshooting as needed.

Requirements

A high school diploma and knowledge of Microsoft Office are required, along with 1–3 years of related experience. Post-secondary courses in sales or marketing are preferred, as are product knowledge or industry experience.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Upselling · Preferred
• Cold Calling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Inside Sales
• Upselling
• Cold Calling
• Warm Calling
• Order Processing
• Account Development
• Sales Lead Generation
• Product Knowledge
• Pricing and Quotations
• Microsoft Office
• Customer Service
• Basic Technical Support
• Troubleshooting
• Shipping and Receiving
• Returns and Credits Processing

Job areas

• Sales
• Customer Service & Support
• Logistics