Service Desk Tier 1 Intern [Temporary 4 Months]

Discover Your Impact You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is. Discover What Success Feels Like Here If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens! Discover your voice within an award-winning culture Doane Grant Thornton has been recognized by the Great Place To Work Institute for 19 years in a row as one of Canada’s best workplaces. We were also recognized as a Great Place to Work in 2026 for Today’s Youth. This is your opportunity to experience what our culture is like for yourself! We believe flexibility in our way of working is essential to creating a culture and environment that enables our firm to achieve our Purpose to help our clients, colleagues and communities thrive. Discover Your Best Self Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you’re working on a client file, lobster fishing in Nova Scotia or rock-climbing in the Rockies we want you to bring your whole self to work. You’ll be a part of a team where leadership is shared, and your colleagues at all levels are fiercely committed to your development. As part of a global organization, with offices in more than 130 countries and across Canada, you’ll have opportunities to connect and learn globally. As a Service Desk Tier 1 Intern some of your responsibilities will include: Participate as a member of the National Service Desk, troubleshooting and resolving user support issues through phone, email, in-person support, and remote support tools. Provide technical support for industry-standard applications, core business applications, and Doane Grant Thornton proprietary systems. Configure and deploy computers, software, printers, and related technology equipment. Install, update, and maintain software, patches, and operating system enhancements. Troubleshoot hardware and peripheral issues involving computers, printers, scanners, mobile devices, and related equipment. Assist with IT asset management, inventory control, and hardware lifecycle activities. Coordinate shipping, tracking, and repair activities with external hardware vendors. Maintain local office technology inventory and equipment records. Support new hire onboarding activities, including workstation setup and basic technology orientation. Create and maintain technical documentation, knowledge articles, and support procedures. Participate in technology projects, office technology initiatives, and continuous improvement activities. Collaborate with and support members of the National Technology Services team across Canada. Perform other duties as assigned Think you’ve got what it takes to be a Service Desk Tier 1 Intern? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick: Currently enrolled in, or recently completed, a post-secondary program in Information Technology, Computer Science, Information Systems, or a related field Strong verbal and written communication skills. Ability to work effectively both independently and within a team environment. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Strong analytical, troubleshooting, and problem-solving abilities. Demonstrated commitment to learning and professional development. Ability to quickly learn new technologies, applications, and processes. Ability to follow established standards, procedures, and security practices. Strong customer service orientation and a desire to help others succeed. Excellent interpersonal and relationship-building skills. Foundational understanding of computer hardware, operating systems, networking, and file management concepts. Ability to lift equipment weighing up to 25 lbs (11 kg). Ability and willingness to travel to Doane Grant Thornton offices within the province and, occasionally, elsewhere in Canada. Join our team! To become a member of one of the most dynamic firms in Canada, please submit: Your resume Cover letter A copy of your most recent transcripts At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple. Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 5 days per week. Are you ready to Discover Your Purple? Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing and we will work with you to meet your accommodation needs.

The intern will provide technical support for business applications and hardware while troubleshooting user issues via phone, email, and in-person. Responsibilities also include configuring equipment, managing IT assets, and supporting new hire onboarding.

Candidates must be currently enrolled in or have recently completed a post-secondary program in IT, Computer Science, or a related field. Strong communication skills, a customer service orientation, and the ability to lift up to 25 lbs are required.

• Customer servicePreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Hardware Configuration
• Software Installation
• IT Asset Management
• Customer Service
• Technical Documentation
• Operating Systems
• Networking
• Problem Solving
• Interpersonal Skills
• Remote Support Tools

• Technology
• Customer Service & Support
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Internship