Customer Service Associate I

Job summary

The Customer Service Associate is responsible for assisting customers with inquiries, managing sales transactions, and maintaining store cleanliness. They also handle merchandise stocking, truck unloading, and ensuring a safe, professional shopping environment.

Job details

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store well-stocked, and recover merchandise Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable Other duties as assigned* Skills and Experience: High school diploma or equivalent is preferred Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred Ability to follow instructions and interpret operational documents is required Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting Excellent customer service and relationship management skills are required Strong organizational and communication skills are required Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans Educational Assistance And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 1186 Memorial Avenue,Thunder Bay,Ontario P7B 6P9 Operations 40290 Dollar Tree

What you’ll do

The Customer Service Associate is responsible for assisting customers with inquiries, managing sales transactions, and maintaining store cleanliness. They also handle merchandise stocking, truck unloading, and ensuring a safe, professional shopping environment.

Requirements

Candidates should have previous retail or customer service experience and the ability to follow operational instructions. The role requires physical stamina, including the ability to lift up to 50 lbs and perform repetitive movements like walking, standing, and kneeling.

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• Cash handling · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred
• Stock Replenishment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship management
• Organizational skills
• Communication skills
• Problem-solving
• Decision-making
• Cash handling
• Merchandising
• Stock replenishment
• Cleaning
• Lifting
• Relationship Management
• Lifting Ability
• Cash Register
• Decision Making
• Cleanliness
• Customer Service
• Communication
• Mopping
• Employee Assistance Programs
• Sales
• Problem Solving
• Operations
• Restaurant Operation
• Loading And Unloading
• Vision Insurance

Job areas

• Retail
• Customer Service & Support
• Customer Service Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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