Technician, IT Equipment Configuration

Job summary

The technician is responsible for configuring, troubleshooting, and repairing IT equipment for store operations. They also manage RMA processes, perform system updates, and coordinate with service providers to ensure quality and efficiency.

Job details

Job Summary Reporting to the Team Lead, Equipment Configuration, the IT Equipment Configuration Technician is responsible for configuring IT equipment for store openings, renovations, and repairs. This includes troubleshooting, executing the RMA process, and performing software updates. Additionally, the technician ensures the quality of items and equipment sent to stores and acts as a point of contact with service providers and ensures all tasks are completed efficiently and accurately.Key Accountabilities Install and configure software, tools, and applications for IT equipment; Troubleshoot and repair equipment issues, documenting actions in the ticketing system; Manage RMA processes for defective equipment; Perform software and hardware updates to maintain system performance and security; Track and follow up on repair orders with vendors. Job Requirements Diploma, AEC or DEC in IT, or equivalent experience; Knowledge of integrated management systems is an asset; Proficient in MS Office; knowledge of ServiceNow is an asset; Strong organizational skills with the ability to manage priorities effectively; Ability to multitask and handle multiple projects simultaneously; Independent, detail-oriented, and quality-focused; Strong problem-solving skills; Ability to adapt quickly and learn new solutions or equipment introduced in stores; Comfortable working in a fast-paced, high-volume environment (distribution center); Team player with strong collaboration skills; Strong customer service orientation; and Physical ability to lift up to 20 pounds. We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

What you’ll do

The technician is responsible for configuring, troubleshooting, and repairing IT equipment for store operations. They also manage RMA processes, perform system updates, and coordinate with service providers to ensure quality and efficiency.

Requirements

Candidates must hold a diploma, AEC, or DEC in IT or possess equivalent experience. Proficiency in MS Office and strong organizational, problem-solving, and multitasking skills are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Quality Control · Preferred
• MS-Office · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT equipment configuration
• Troubleshooting
• RMA process
• Software updates
• Hardware maintenance
• Ticketing system
• Vendor management
• MS Office
• ServiceNow
• Organizational skills
• Multitasking
• Problem-solving
• Customer service
• Quality control
• Equipment Repair
• Organizational Skills
• Lifting Ability
• Customer Service
• Issue Tracking
• Problem Solving
• Renovation
• Team Leadership
• Troubleshooting (Problem Solving)
• Collaboration
• Detail Oriented

Job areas

• Technology
• Retail
• Logistics
• Customer Service & Support
• Configuration Technician
• Network / Systems Support Specialist
• Computer Network and Systems Technicians
• Computer Network Support Specialists

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