Customer Service Agent

Job summary

The Customer Service Agent is responsible for managing customer inquiries, processing orders, and resolving complaints in a professional manner. They also coordinate account activities, maintain inventory records, and prepare reports on service performance.

Job details

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: InnisfilJob Posting Title: Customer Service AgentTime Type: Full Time Compensation: Salary starting at $20.50, plus eligible benefits, in accordance with experience and internal equity ***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***SUMMARY The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES • Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner • Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests • Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. • Collaborate closely with other departmental staff to coordinate account activities. • Report customer feedback to management, including any signs of customer dissatisfaction • Maintain damage records and back-order logs • Track on-time shipping • Prepare reports concerning customer service activities as required • Assure the integrity of the inventory and assist in conducting physical inventories • Compiles, sorts and verifies accuracy of data to be entered • Routes clients incoming orders • Provides back up support for all accounts other that primary. QUALIFICATIONS & EXPERIENCE • College diploma • A minimum of 1 years’ experience in customer service and warehouse experience • Possess basic computer skills and math skills. LOCATION: 3570 Blundell Court, Innisfil, L9S 0T7DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.

What you’ll do

The Customer Service Agent is responsible for managing customer inquiries, processing orders, and resolving complaints in a professional manner. They also coordinate account activities, maintain inventory records, and prepare reports on service performance.

Requirements

Candidates must possess a college diploma and at least one year of experience in customer service and warehouse operations. Basic computer and math skills are also required for this role.

Benefits

• Eligible benefits

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Data entry · Preferred
• record keeping · Preferred
• Communication · Preferred
• Warehouse operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Complaint handling
• Inventory management
• Data entry
• Computer skills
• Math skills
• Shipping coordination
• Record keeping
• Communication
• Warehouse operations
• Report Writing
• Bill Of Lading
• Talent Pipelining
• Supply Chain
• Talent Management
• Management
• Customer Service
• Computer Literacy
• Warehousing
• Mathematics
• Operations
• Physical Inventory
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Service Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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