Client Success Manager (R-20026)

Job summary

The Client Success Manager acts as the primary post-sales point of contact, coordinating internal resources to ensure customer value, adoption, and contract compliance. They are responsible for managing customer use cases, facilitating training, and providing backup support for sales account executives.

Job details

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. \n Essential Key Responsibilities Single post-sales support point of contact for customers for value & impact conversations. Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow. Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.) Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded. Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available. Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly Education & Experience Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions. Strong written and verbal communication skills Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills Understands Personas of CFO, CPO, CCO and CMO Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience \n $70,900 - $119,100 a year This role is commission eligible \n This position is to fill an existing vacancy. --- All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

What you’ll do

The Client Success Manager acts as the primary post-sales point of contact, coordinating internal resources to ensure customer value, adoption, and contract compliance. They are responsible for managing customer use cases, facilitating training, and providing backup support for sales account executives.

Requirements

Candidates must have a Bachelor's degree and at least 5 years of experience in sales, account management, or client service. Strong proficiency in CRM systems like SFDC and the ability to document process maps are essential for this role.

Benefits

• Commission eligible

Listed skills

• Account Management · Preferred
• Project management · Preferred
• Forecasting · Preferred
• Negotiation · Preferred
• Process Mapping · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Project management
• Sales support
• Customer success
• Data advisory
• Technical implementation
• Contract management
• Forecasting
• Negotiation
• Product demonstration
• Process mapping
• Communication skills
• SFDC
• BI Portal
• KPI tracking
• Sales Support
• Process Mapping
• Account Management
• Analytics
• Customer Support
• Customer Service
• Communication
• Contract Management
• Creativity
• Finance
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Project Management
• Process Flow Diagrams
• Salesforce
• Service-Level Agreement
• Solution Architecture
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sales
• Data & Analytics
• Management & Leadership
• Consulting
• Client Success Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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