Guest Experience Manager

Leaders at Earls have their finger on the pulse. They’re experts in bringing the Earls Experience to life in the stores, and naturally inspire those around them to do the same. Leaders have a passion for food and beverage, relentlessly pursue memorable guest experiences, and bring the core value of ‘TEAM’ to the restaurant mix. They lead the charge in seeing Earls become the most loved and best run restaurant in North America. As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow. The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference. As a Guest Experience Manager, you will: Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead. Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality. Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind. Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge. What we need from you: Dedication and experience in a leadership role. A passion and commitment to hospitality, teamwork, and fun. A commitment to fostering a supportive and engaging experience for your team members and guests. A willingness to learn and an openness to feedback, coaching, and mentorship. The ability to legally work in Canada. What’s in it for you: Competitive compensation Flexible scheduling to support work/life balance Leadership meal budget Employee discount Mentorship programs In-house hospitality and culinary training programs Leadership programs Career development and opportunity for advancement Apply Now! Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome. All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

The Guest Experience Manager focuses on building authentic guest relationships and personalizing experiences through data and floor presence. They act as a bridge between technology and hospitality while leading the team to ensure the restaurant is well-run and loved.

Candidates must have previous leadership experience and a strong passion for hospitality and teamwork. Legal authorization to work in Canada is required.

• Competitive compensation • Flexible scheduling • Leadership meal budget • Employee discount • Mentorship programs • In-house hospitality and culinary training programs • Leadership programs • Career development and opportunity for advancement

• TeamworkPreferred
• Problem solvingPreferred
• Product KnowledgePreferred
• LeadershipPreferred
• CommunicationPreferred
• Multi-TaskingPreferred
• data managementPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Relationship Management
• Hospitality
• Problem Solving
• Communication
• Multi-tasking
• Teamwork
• Data Management
• Menu Knowledge
• Product Knowledge

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level