Customer Service Specialist

Job summary

The Customer Service Specialist acts as the first point of contact for customers, handling inbound calls to resolve inquiries regarding accounts, billing, and services. They are responsible for balancing exceptional service with sales opportunities by recommending solutions and meeting individual performance goals.

Job details

Customer Service Specialist Work Location: Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home) Start Date: November 12, 2026 At Eastlink, great customer experiences start with great conversations. As a Customer Service Specialist, you'll be the first point of contact for many of our customers. You'll answer questions, solve problems, and help customers find products and services that fit their needs. No two calls are the same, so every day brings something different. What You'll Be Doing As a Customer Service Specialist, you'll support customers through inbound calls while balancing exceptional service with sales opportunities. In this role, you'll: Answer customer questions about accounts, billing, products, and services Take the time to understand customer needs and recommend the right solutions Help customers with upgrades, plan changes, and service requests Resolve concerns with professionalism, empathy, and a focus on finding solutions Identify opportunities to promote products, services, and promotions that provide value Meet individual sales and performance goals Accurately document customer interactions across multiple systems What We're Looking For We're looking for people who enjoy helping customers, solving problems, and working toward goals. You may be a great fit if you: Strong communication and relationship-building skills Comfortable balancing service and sales conversations Reliable, accountable, and open to feedback Organized and able to multitask in a fast-paced environment Detail-oriented with a focus on accuracy and quality Available to work evenings and weekends as required Experience in customer service, retail, sales, hospitality, or a call center environment is an asset Don't have direct experience? We'd still love to hear from you if you have strong transferable skills, a positive attitude, and a willingness to learn About Eastlink Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen. Why Work with Us We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run. When you join Eastlink, you'll enjoy: $18.56/hour plus unlimited commission and performance incentives Paid training and ongoing coaching to set you up for success Opportunities for internal growth and promotion Paid vacation and holidays Comprehensive health and dental benefits Pension plan Employee discounts on Eastlink products and services We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

What you’ll do

The Customer Service Specialist acts as the first point of contact for customers, handling inbound calls to resolve inquiries regarding accounts, billing, and services. They are responsible for balancing exceptional service with sales opportunities by recommending solutions and meeting individual performance goals.

Requirements

Candidates should possess strong communication and relationship-building skills with the ability to multitask in a fast-paced environment. While previous experience in customer service, retail, or sales is an asset, the company welcomes applicants with strong transferable skills and a willingness to learn.

Benefits

• Paid training
• Paid vacation
• Paid holidays
• Health benefits
• Dental benefits
• Pension plan
• Employee discounts
• Commission incentives

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Detail-oriented · Preferred
• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Relationship-building
• Sales
• Problem-solving
• Multitasking
• Account management
• Billing support
• Detail-oriented
• Professionalism
• Empathy
• Adaptability
• Inbound Calls
• Product Promotion
• Positivity
• Willingness To Learn
• Telecommunications
• Billing
• Call Center Experience
• Customer Service
• Relationship Building
• Coaching
• Retail Sales
• Transferable Skills Analysis
• Balancing (Ledger/Billing)
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Technology
• Customer Service Specialist
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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