Guest Relations Lead (Full-Time) - Eataly Yorkville

Toronto, ON
On-site
Posted Oct 7, 2026
1 position

$21–$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 1+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Front-End Lead acts as a liaison between staff and management to ensure department functionality and optimal guest experience. Responsibilities include supervising the cashier team, managing monetary transactions, and resolving employee or guest incidents.

Job details

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description At Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager. Handles monetary transactions and performs advanced cashiering duties Assists in supervising the Front-End team to ensure optimal performance and guest experience Approves voids, employee discounts, returns and exchanges Processes and settles daily cash and credit transactions for all departments Processes and prepares shipment of daily cash deposits Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments Processes and monitors currency orders to ensure that cash is always available for transactions Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine Orders and monitors inventory of supplies needed for the Front End Documents, investigates, escalates and resolves employee or guest incidents Performs other duties as required or assigned Qualifications 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred Ability to handle money accurately and perform mathematical equations Intermediate computer skills including e-mail and Microsoft Office Bachelor’s Degree highly preferred Smart Serve certified Job Requirements Availability to work onsite with a flexible schedule often including weekends Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Compensation Compensation for this role is CAD $21.00-$23.00 hourly This position has been posted to fill a current vacancy Additional Information Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave RRSP Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more! Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

What you’ll do

Requirements

Candidates must have at least one year of retail supervisory experience and the ability to perform accurate mathematical calculations. A bachelor's degree is highly preferred, and the role requires Smart Serve certification and the physical ability to lift up to 50 pounds.