Retail/Quick Service Restaurants (QSR) Lead - Eataly Don Mills

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the Director of Store Operations. Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met Trains, motivates, mentors and organizes team members Purchases supplies, beverages and equipment per the direction of the QSR General Manager Monitors inventory, checks orders and distributes supplies as needed throughout the department Manages transactions and ensures accurate accounting Records shift notes and assists with administrative duties such as scheduling when needed Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates and resolves guest incidents Performs other duties as required or assigned Qualifications High school graduate or equivalent; post-secondary degree preferred 2+ years of lead or supervisory experience in food service Math skills and ability to handle money accurately Strong knowledge of steps of service Excellent communication and problem-solving skills Knowledge of coffee and coffee production Knowledge of Italian cuisine and beverage preferred Job Requirements Availability to work onsite with a flexible schedule often including evenings, weekends and holidays Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register Compensation Compensation for this role starts at CAD $20.00 hourly, plus tips This position has been posted to fill a current vacancy Additional Information Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave RRSP Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more! Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

The QSR Lead supervises daily operations at quick service counters, ensuring high hospitality standards and smooth workflow. They are responsible for training team members, managing inventory, handling transactions, and maintaining compliance with health and safety regulations.

Candidates must have at least 2 years of supervisory experience in food service and a high school diploma or equivalent. Strong communication skills, knowledge of Italian cuisine, and the ability to perform physical tasks such as lifting 50 pounds are required.

• Medical Insurance • Dental Insurance • Vision Insurance • Paid Time Off • Paid Parental Leave • RRSP • Free family meal daily • Discounts at Eataly • Classes on products and Italian cuisine • Referral bonus program

• Problem solvingPreferred
• LeadershipPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Supervision
• Food service operations
• Inventory management
• Hospitality
• Communication
• Problem-solving
• Math skills
• Cash handling
• Coffee production
• Italian cuisine knowledge
• Staff training
• Administrative duties
• Health and safety compliance
• Retail Operations
• Product Knowledge
• Inventory Monitoring
• Lifting Ability
• Time Off Management
• Administrative Functions
• Accounting Records
• Cash Register
• Food Services
• Discounts And Allowances
• Espresso Machines
• Problem Solving
• Mathematics
• Operations
• Sanitation
• Purchasing
• Scheduling
• Blender (Device)

• Retail
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Administrative
• Store QSR Clerk
• Store Lead
• Shop Sales Assistants
• Retail Salespersons

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week