Brand Protection Advisor (Hospitality and Hotels)

Job summary

Conduct on-site brand protection visits at hospitality and foodservice locations to assess standards, safety, and quality. Provide coaching and detailed presentations to client leadership to help mitigate risk and improve guest experience.

Job details

Ecolab is seeking a Brand Protection Advisor (Hospitality and Hotels) to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care. As a Brand Protection Advisor you will provide best-in-class, comprehensive on-site visits, and provide teaching and coaching to help our clients maintain the highest standards. What’s in it For You The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadership The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best Comprehensive benefits package starting day 1 of employment including medical, dental, vision, stock purchase plan, tuition reimbursement and more! Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training Company-paid vehicle for business and personal use, where applicable Plan and manage your schedule in an independent work environment Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment What You Will Do Conduct a variety of brand protection visits at hotel and food service client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests Adhere to HIPPA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership Partner with other EcoSure and Ecolab teams to solve client challenges Complete a budgeted number of visits each week, delivering an exceptional client experience Utilize a tablet, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions Support the growth initiatives of our company and our clients Position Details Candidate must reside in Montreal, Quebec City or close surrounding areas Territory will include Montreal and Quebec City including out of province travel to provide customer support Percent of overnight travel required: Up to 75%, including out of province travel as needed Position requires the ability to work occasional evenings, weekends, and overtime as business needs dictate Minimum Qualifications High school diploma and 2 years of hotel hospitality industry-related experience including housekeeping, general management, or front desk supervision Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook Position requires a current and valid Driver’s License and an acceptable Motor Vehicle Record Able to travel to the US for training/meetings Bilingual – French/English or Strong French language skills with professional proficiency in English, due to the following reasons: The role posted will be supporting customers who are anglophone or in provinces outside of Quebec No Immigration Sponsorship available Physical Demands Position requires the ability to be around, touch and potentially consume food made from or with animal products and/or top allergens Position requires the ability to lift and carry 25 pounds Essential duties of the position include bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head Position requires the ability to stand and walk for extended periods of time in client locations Position requires the ability to drive and/or fly to client locations as needed Preferred Qualifications Bachelor’s degree or Post Secondary diploma in culinary, hospitality or business field Experience in food safety and brand standards evaluations Teaching or coaching experience in a food/hotel related field High-level customer service and advanced consultative skills Ability to work well under pressure, juggle tasks and work efficiently against deadlines Strong planning and organizational skills and high attention to detail Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills EcoSure, the brand protection division of Ecolab, partners with global brands to create an end-to-end brand protection strategy. Through a collaborative approach to assessments, coaching and industry best practices, we create a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience. This is to replace a vacant position. Annual or Hourly Compensation Range: $25.77 - $28.95 / hour. This position pays an hourly rate and is eligible for overtime. Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here https://jobs.ecolab.com/working-here/ to see our benefits. #li-ca Lors de la présélection, nous pouvons utiliser un outil d'IA, supervisé par un humain, pour gérer efficacement certaines tâches telles que le tri des CV et/ou la planification des entretiens. Toutes les décisions d'embauches sont prises par des recruteurs humains. Comme condition d’emploi, les candidats retenus devront se soumettre à une vérification des antécédents avant l’embauche. During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers. Successful candidates will be required to undergo pre-hire background checks as a condition of employment.

What you’ll do

Conduct on-site brand protection visits at hospitality and foodservice locations to assess standards, safety, and quality. Provide coaching and detailed presentations to client leadership to help mitigate risk and improve guest experience.

Requirements

Requires a high school diploma and at least 2 years of experience in the hotel hospitality industry. Must possess a valid driver's license and be proficient in Microsoft Office Suite with strong communication skills in English and French.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Stock purchase plan
• Tuition reimbursement
• Paid training
• Company-paid vehicle

Listed skills

• Food safety · Preferred
• Coaching · Preferred
• Training · Preferred
• Occupational safety · Preferred
• Microsoft Office Suite · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Brand protection
• Hospitality management
• Food safety
• Consulting
• Coaching
• Training
• Customer relationship management
• Public health
• Workplace safety
• Presentation skills
• Microsoft Office Suite
• Time management
• Problem solving
• Decision making
• Attention to detail
• Productivity Improvement
• Organizational Skills
• Lifting Ability
• Bilingual (French/English)
• Valid Driver's License
• Planning
• Microsoft Excel
• Teaching
• Customer Support
• Multilingualism
• Customer Relationship Management
• Management
• Decision Making
• Housekeeping
• Customer Service
• Food Services
• English Language
• Sales
• Food Safety And Sanitation
• French Language
• Leadership
• Problem Solving
• Long-Term Care
• Microsoft Outlook
• Microsoft Office
• Operational Excellence
• Operations
• Personal Protective Equipment
• Microsoft PowerPoint
• Presentations
• Proactivity
• Safety Training
• Resume Screening
• Senior Living
• Scheduling

Job areas

• Hospitality
• Food & Beverage
• Consulting
• Security & Safety
• Customer Service & Support
• Land Protection Specialist
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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