Field Service Representative, Industrial Water Treatment

Job summary

The Field Service Representative will deliver expert technical support, including cleaning cooling towers and maintaining chemical feed equipment at customer sites. They are responsible for executing chemistry tests, logging data, and building strong relationships with customers to ensure operational performance and safety compliance.

Job details

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance. Ecolab is seeking a Field Service Representative where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment and disinfection systems across a variety of industries. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance. How You’ll Make an Impact: Deliver expert service and support for cooling tower cleaning and water disinfection Provide technical support and escalate complex challenges as needed Build strong relationships with customers and promote best practices Ensure full compliance with safety policies and procedures Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans Provide technical support to customers; identifying and resolving customer pain points, escalating as required Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts Position Details: This position will be based in Saint John, NB Targeted accounts are within the Downstream Oil and Gas industries Some overnight travel may be required for training/meetings On-call emergency customer support (approximately 1 weekend/month) may be required What’s Unique About This Role: You’ll work in a dynamic, hands-on environment with autonomy and support You’ll help customers meet sustainability goals while protecting their critical assets You’ll gain access to industry-leading training and development programs You’ll receive a company vehicle and cell phone You’ll be eligible for comprehensive benefits package including medical, dental, vision, share purchase plan, pension plan and more! Minimum Qualifications: High school diploma or equivalent, Post secondary diploma or trade school certification is preferred 2 – 3 years of experience in water treatment or an industrial/mechanical environment Position requires a current and valid Driver’s License with no restrictions Position requires travel to the US for training/meetings No immigration sponsorship available for this position Physical Requirements of Position: Lifting up to 50 pounds Exposure to hot, cold, noisy, or dirty environments Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability. Preferred Qualifications: Post secondary diploma or trade school certification Demonstrated mechanical aptitude Experience in water treatment or specialty chemical industry Familiarity with boilers, cooling towers, and wastewater treatment systems Proficiency with Microsoft Office Suite Annual or Hourly Compensation Plan Base salary range is $52,800.00 – $83,600.00. This position has a base salary and is eligible for overtime. Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here https://jobs.ecolab.com/working-here/ to see our benefits. ​ About Ecolab: ​ At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. #li-ca During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers. Successful candidates will be required to undergo pre-hire background checks as a condition of employment. Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

What you’ll do

The Field Service Representative will deliver expert technical support, including cleaning cooling towers and maintaining chemical feed equipment at customer sites. They are responsible for executing chemistry tests, logging data, and building strong relationships with customers to ensure operational performance and safety compliance.

Requirements

Candidates must have a high school diploma or equivalent, with a post-secondary or trade certification preferred, along with 2-3 years of experience in water treatment or an industrial environment. A valid driver's license is required, and the role involves physical tasks such as lifting up to 50 pounds and working in various environmental conditions.

Listed skills

• Safety Compliance · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Water treatment
• Mechanical aptitude
• Chemical testing
• Equipment installation
• Equipment calibration
• Customer relationship management
• Safety compliance
• Data logging
• Boiler maintenance
• Cooling tower maintenance
• Wastewater treatment
• Troubleshooting
• Technical support
• Inventory management
• Energy Consumption
• Cooling Towers
• Disinfecting
• Operational Efficiency
• Operational Performance Management
• Valid Driver's License
• Microsoft Excel
• Artificial Intelligence
• Technical Support
• Chemistry
• Customer Support
• Boilers
• Training And Development
• Sales
• Field Service Management
• Food Safety And Sanitation
• Oil and Gas
• Innovation
• Life Sciences
• Mechanical Aptitude
• Microsoft Office
• Relationship Building
• Resume Screening
• Sewage Treatments
• Water Treatment
• Scheduling
• Balancing (Ledger/Billing)

Job areas

• Engineering
• Environmental & Sustainability
• Manufacturing
• Energy
• Customer Service & Support
• Field Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives