Client Care Coordinator FT

Job summary

The Client Care Coordinator manages the continuity of care by coordinating communication between clients, clinical teams, and referral partners. They also monitor service timelines, handle scheduling, and ensure client concerns are addressed throughout the treatment process.

Job details

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com Be part of the work that’s changing lives. Overview: The Client Care Coordinator supports the coordination and continuity of care for clients participating in Bellwood’s specialized programs. Working closely with Clinical Managers, clinical teams, clients, and referral partners, the Client Care Coordinator monitors service and reporting timelines, coordinates communication, and helps resolve issues affecting client experience. This role focuses on client care coordination, stakeholder support, and timely service delivery. Key Responsibilities: * Coordinate communication among clients, clinical teams, and referral partners to support timely and consistent care. * Support clients throughout admission, treatment, discharge, and transition planning. * Monitor service commitments and reporting timelines. Follow up with clinical team members when information is outstanding. * Identify and escalate client concerns, service gaps, scheduling conflicts, and reporting delays. * Coordinate program activities, case conferences, clinical schedules, and room requirements with the appropriate teams. * Maintain regular communication with referral partners and provide updates on service delivery within the scope of the role. * Collaborate with Clinical Managers and care teams to address client and program needs. * Track service issues and identify opportunities to improve coordination and client experience. * Maintain client privacy and confidentiality in accordance with legislation and EHN Canada policies. * Participate in quality improvement activities and perform other client care coordination duties within the scope of the role. Qualifications: * Post-secondary education or equivalent relevant experience. * Additional training or certification in medical or mental health is an asset. * Strong organizational skills and attention to detail. * Minimum of 2 years' experience in a coordination role. * Experience in healthcare, mental health, or a similar field is considered a strong asset. * Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). * Experience with Electronic Medical Records (EMR) systems is an asset. Employee Benefits and Perks: * Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy) * 24/7 Employee Assistance Program through GreenShield Health * Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees * Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees * Access to in-house fitness facilities or discounted gym memberships * Exclusive discounts through Perkopolis on entertainment, insurance, and more * Opportunities for personal and professional growth through our Education Support Assistance program * Supportive relocation opportunities due to our nationwide presence * Defined Benefit pension plan with up to a 4% employer contribution * Maternity and parental leave top-up * Discounts available at Kids & Co. Daycare. Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making. EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources. #INDMP

What you’ll do

The Client Care Coordinator manages the continuity of care by coordinating communication between clients, clinical teams, and referral partners. They also monitor service timelines, handle scheduling, and ensure client concerns are addressed throughout the treatment process.

Requirements

Candidates must have post-secondary education and a minimum of 2 years of experience in a coordination role. Proficiency in Microsoft Office and experience in healthcare or mental health settings are highly valued.

Benefits

• Mental health and addiction services allowance
• Paramedical services allowance
• Employee assistance program
• Paid time off
• Birthday paid day off
• Float days
• Statutory holidays
• Fitness facilities access
• Gym membership discounts
• Entertainment discounts
• Insurance discounts
• Education support assistance
• Relocation assistance
• Defined benefit pension plan
• Maternity and parental leave top-up
• Daycare discounts

Listed skills

• Attention to detail · Preferred
• case management · Preferred
• Communication · Preferred
• Reporting · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client care coordination
• Communication
• Stakeholder support
• Service delivery
• Organizational skills
• Attention to detail
• Microsoft Office Suite
• Electronic medical records
• Case management
• Conflict resolution
• Reporting
• Scheduling
• Privacy compliance
• Employment Equity
• Care Coordination
• Healthcare Industry Knowledge
• Organizational Skills
• Time Off Management
• Compassion
• Quality Improvement
• Microsoft Excel
• Private Networks
• Physical Therapy
• Artificial Intelligence
• Mental Health
• Decision Making
• Confidentiality
• Employee Assistance Programs
• Electronic Medical Record
• Legislation
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Transitional Care
• Coordinating
• Trauma Care
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Social Services
• Customer Service & Support
• Client Care Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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