Case Worker - WEAC

Job summary

The Case Worker provides trauma-informed, individualized support to women experiencing homelessness, assisting with life skills, wellness goals, and housing navigation. They also collaborate with an interdisciplinary team to deliver wraparound services and maintain accurate documentation for program accountability.

Job details

About e4c e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact. Position Summary The Case Worker at the Women’s Emergency Accommodation Centre (WEAC) provides individualized, trauma-informed support to people who identify as women experiencing or at risk of homelessness. Using a strengths-based and culturally responsive approach, the role assists participants in building life skills, achieving personal wellness goals, and accessing housing and community supports. Working collaboratively within an interdisciplinary team, the Case Worker delivers wraparound services that promote stability, empowerment, and long-term recovery. Schedule * Rotating day and evening, or overnight shift schedule: * Day: 7:00AM – 3:30PM * Evening: 3:00PM – 11:30PM * Overnight: 11:00PM – 8:00AM * This is a shift working position and schedule may vary according to program needs. Key Responsibilities * Provide relationship-based, trauma-informed support to women through life skills development, wellness coaching, and daily interactions. * Deliver direct support including emotional assistance, crisis intervention, conflict resolution, and problem-solving. * Support women in navigating housing, health, and social systems, connecting them to appropriate services and long-term supports. * Assist with case management, including intake, goal setting, and action planning to promote stability and independence. * Collaborate and communicate with the interdisciplinary team to share updates, monitor progress, and coordinate care. * Foster a safe, inclusive, and engaging environment while supporting daily operations, including medication assistance and maintaining program spaces. * Maintain accurate, timely documentation and reporting to support quality service delivery and program accountability. Qualifications Education * Diploma in a human services, or related field. Certification * Standard First Aid and CPR * Suicide Intervention * Trauma Informed Care * Harm Reduction * Non-violent Crisis Intervention Experience * 1+ years of experience working with vulnerable or marginalized populations. * Demonstrated ability to build relationships using a client-centered, strengths-based approach. * Experience supporting individuals with complex needs, including trauma, addictions, mental health, and poverty. * Strong knowledge and application of harm reduction, trauma-informed, solution focused and evidence-based practices * Proficiency in computer systems, including Microsoft Office and database documentation. Compensation and Benefits * Competitive Salary: $51,844.00 * [https://static.workforcenow.adp.com/cccustom/Client/Recruitment/cs_case%20worker_519d18f3-fed5-4ed6-a763-30958c9493e7.png] * 3 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

The Case Worker provides trauma-informed, individualized support to women experiencing homelessness, assisting with life skills, wellness goals, and housing navigation. They also collaborate with an interdisciplinary team to deliver wraparound services and maintain accurate documentation for program accountability.

Requirements

Candidates must hold a diploma in a human services field and possess at least one year of experience working with vulnerable populations. Required certifications include Standard First Aid, CPR, Suicide Intervention, Trauma Informed Care, Harm Reduction, and Non-violent Crisis Intervention.

Benefits

• 3 weeks vacation
• 10 paid sick days
• Robust benefits package
• Employee family assistance program
• Health spending account
• RRSP matching
• Professional development opportunities

Listed skills

• crisis intervention · Preferred
• case management · Preferred
• Conflict Resolution · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• interdisciplinary collaboration · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed support
• Crisis intervention
• Case management
• Life skills development
• Wellness coaching
• Conflict resolution
• Problem-solving
• Harm reduction
• Documentation
• Medication assistance
• Interdisciplinary collaboration
• Client-centered approach
• Strengths-based approach
• Culturally responsive practice
• Database management
• Microsoft Office
• Courage
• Trauma Informed Approaches
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Health And Wellness Coaching
• Cultural Responsiveness
• Compassion
• Planning
• Goal Setting
• Mental Health
• Case Management
• Conflict Resolution
• Crisis Intervention
• Evidence-Based Practice
• Empowerment
• Human Services
• Problem Solving
• Life Skills Development
• Operations
• Suicide Intervention
• Trauma Care
• Solutions Focused

Job areas

• Social Services
• Healthcare
• Administrative
• Caseworker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers

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