Housing Support Worker - AHS

Job summary

Support participants in securing and maintaining housing, building life skills, setting goals, and improving overall well-being through a recovery-oriented, person-centered approach. Connect participants with resources, advocate with landlords and service providers, respond to crises, and maintain accurate documentation while promoting independence and community engagement.

Job details

About e4c e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact. Position Summary The Housing Support Worker (HSW) with e4c’s Adult Housing Supports program helps individuals and families experiencing homelessness achieve long-term housing stability and overall well-being. Using a recovery-oriented, wrap-around approach, the HSW supports participants in developing personalized goals, life skills, financial stability, wellness practices, and household management. This role involves connecting participants with internal and external resources, advocating for access to essential services, and promoting independence through guided timelines and gradual involvement. The HSW works collaboratively with Homeward Trust and the Government of Alberta to address the root causes of homelessness, foster self-sufficiency, and support participants in successfully transitioning out of homelessness with dignity and lasting success. Schedule * Monday to Friday; 8:00AM – 4:30PM * Some flexibility in scheduling is required based on program needs Key Responsibilities * Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered, and trauma-informed approach. * Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence. * Connect participants to internal and community resources, including income supports, healthcare, and social services. * Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability. * Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity. * Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency. * Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members. Qualifications Education * Diploma in Human Services, Social Work, Sociology, Education or related field. Certification * Suicide Intervention. * Standard First Aid and CPR. * Valid Class 5 Driver’s License and vehicle * Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract. * De-escalation Experience * 2+ year experience supporting marginalized, high-risk, or vulnerable populations, including Indigenous communities * Knowledge of social services, harm reduction, sexual exploitation, trauma, addictions, mental health, homelessness, and Indigenous culture. * Experience de-escalating crises and managing potentially volatile situations, including individuals under stress, influence, or in mental health crisis. * Strong interpersonal and communication skills for working with diverse populations. * Proficient in MS Outlook, Word, Excel, database applications, and general computer operations. Compensation and Benefits * Competitive Salary: $52,000.00 * * 3 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

Support participants in securing and maintaining housing, building life skills, setting goals, and improving overall well-being through a recovery-oriented, person-centered approach. Connect participants with resources, advocate with landlords and service providers, respond to crises, and maintain accurate documentation while promoting independence and community engagement.

Requirements

A diploma in Human Services, Social Work, Sociology, Education, or a related field is required, along with at least two years of experience supporting marginalized or vulnerable populations. Required qualifications include suicide intervention, Standard First Aid and CPR, de-escalation experience, a valid Class 5 driver's license and insured vehicle, and knowledge of social services, harm reduction, trauma, addictions, mental health, homelessness, and Indigenous culture.

Benefits

• Three Weeks Vacation
• 10 Paid Sick Days
• Benefits Package
• Employee Family Assistance Program
• Health Spending Account
• RRSP Matching
• Professional Development Opportunities

Listed skills

• housing support · Preferred
• crisis intervention · Preferred
• Conflict Resolution · Preferred
• Mental Health Support · Preferred
• Documentation · Preferred
• interpersonal communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housing Support
• Person-Centered Support
• Trauma-Informed Care
• Goal Setting
• Life Skills Development
• Resource Coordination
• Advocacy
• Crisis Intervention
• De-escalation
• Conflict Resolution
• Harm Reduction
• Mental Health Support
• Documentation
• Interpersonal Communication
• Microsoft Office
• Database Applications
• Courage
• Influencing Skills
• Trauma Informed Approaches
• Building Trust
• De-escalation Techniques
• Computer Operations
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Compassion
• Microsoft Excel
• Mental Health
• Management
• Social Work
• Communication
• Personalized Service
• Database Application
• Exploitation
• Human Services
• Microsoft Outlook
• Sociology
• Suicide Intervention
• Scheduling
• Trauma Care

Job areas

• Social Services
• Healthcare
• Government & Public Sector
• Security & Safety
• Support Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

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