Overnight Transitional Support Coordinator - Inner Ways

Job summary

The Transitional Support Coordinator provides recovery-oriented services to participants in transitional housing, facilitating life skills development and wellness programming. They also collaborate with interdisciplinary teams to manage crises, conduct risk assessments, and ensure a safe, supportive environment.

Job details

About e4c e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact. Position Summary The Transitional Support Coordinator supports participants within e4c’s transitional housing programs by providing daily, recovery-oriented services that promote stability, wellness, and independence. Working with individuals experiencing trauma, mental health challenges, addictions, and other complex barriers, the role facilitates life skills development, wellness programming, goal attainment, and community connection within a safe, non-judgmental environment. Using a strengths-based, trauma-informed, and integrated case management approach, the Transitional Support Coordinator collaborates with interdisciplinary teams to support participant recovery, build resilience, and foster long-term well-being. Schedule * 4 days on, 2 days off, rotating overnight schedule * Shift times vary based on rotation and include: * 11:00PM – 7:30AM * 11:00PM – 9:00AM * 9:00PM – 9:00AM * This is a shift working position and schedule may vary according to program needs. Key Responsibilities * Support participants in achieving stability, wellness, and recovery through relationship-based, trauma-informed, and person-centered practices. * Facilitate life skills development, including daily living, self-care, medication management, communication, problem-solving, and healthy relationship skills. * Assist participants in identifying and achieving personal goals, developing routines, and connecting with community and natural supports. * Plan and deliver wellness, recovery, and life skills programming that promotes independence and long-term well-being. * Foster a safe, respectful, and engaging environment through positive role modeling, conflict resolution, boundary setting, and supportive communication. * Respond to crises, conduct risk assessments, support safety planning, and implement emergency response protocols as required. * Maintain accurate communication, documentation, medication administration, and compliance with organizational, health, safety, and accreditation standards. Qualifications Education * Degree in Human Services, Addictions, Social Work, Education or other relevant field Certification * Standard First Aid and CPR * Suicide Intervention * Medication Administration * Food Safety * Training in Mental Health First Aid, Non-Violent Crisis Intervention, De-escalation, Harm Reduction, and Cultural Awareness is considered an asset. Experience * 2+ years of direct service experience and/or relevant lived experience supporting individuals with complex needs. * Proven ability to foster a collaborative and supportive team environment. * Experience working in partnership with multiple stakeholders, service providers, and community partners. * Strong knowledge and application of recovery-oriented, person-centered, trauma-informed, strengths-based, and solution-focused practices. * Experience supporting behaviour change, accountability, and participant growth through relationship-based approaches. Compensation and Benefits * Competitive Salary: $46,800.00 * * 3 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

The Transitional Support Coordinator provides recovery-oriented services to participants in transitional housing, facilitating life skills development and wellness programming. They also collaborate with interdisciplinary teams to manage crises, conduct risk assessments, and ensure a safe, supportive environment.

Requirements

Candidates must have a degree in Human Services, Addictions, Social Work, or a related field, along with at least 2 years of direct service experience. Required certifications include Standard First Aid, CPR, Suicide Intervention, Medication Administration, and Food Safety.

Benefits

• 3 weeks vacation • 10 paid sick days • Robust benefits package • Employee family assistance program • Health spending account • RRSP matching • Professional development opportunities

Listed skills

• crisis intervention · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Documentation · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-informed care
• Crisis intervention
• Case management
• Life skills development
• Addictions support
• Mental health support
• Medication administration
• Risk assessment
• Safety planning
• Conflict resolution
• Boundary setting
• Strengths-based practice
• Person-centered care
• Documentation
• De-escalation
• Harm reduction
• Emergency Response
• Courage
• De-escalation Techniques
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Resilience
• Compassion
• Planning
• Mental Health
• Case Management
• Social Work
• Communication
• Conflict Resolution
• Crisis Intervention
• Food Safety And Sanitation
• Human Services
• Problem Solving
• Life Skills Development
• Medication Administration
• Mental Health First Aid
• Risk Analysis
• Suicide Intervention
• Trauma Care
• Solutions Focused

Job areas

• Social Services
• Healthcare
• Transitional Coordinator
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants