Team Lead - FM HUB

Job summary

The FM HUB Team Lead provides day-to-day leadership, supervision, and operational oversight for the Financial Management HUB program. This role manages participant intake, ensures consistent service delivery, and fosters collaborative relationships with community partners.

Job details

About e4c e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact. Position Summary The FM HUB Team Lead provides day-to-day leadership, coordination, and oversight of the Financial Management HUB (FM HUB) program, supporting effective service delivery, participant intake, and financial empowerment services. Reporting to the Director, Financial Empowerment, the role supervises and mentors team members while maintaining a small participant caseload and ensuring services are delivered using person-centered, trauma-informed, and recovery-oriented practices. Through a strengths-based and relationship-focused approach, the FM HUB Team Lead fosters a collaborative team environment, promotes consistent service standards, and supports participants in achieving greater financial and housing stability. Schedule * Monday to Friday; 8:00AM – 4:30PM Key Responsibilities * Provide day-to-day leadership, supervision, coaching, and support to FM HUB employees to ensure effective and consistent service delivery. * Coordinate and oversee operational workflows, staffing capacity, workload distribution, and daily service delivery activities. * Lead and manage participant referrals, intake processes, eligibility assessments, and onboarding activities. * Ensure intake, financial administration, and coaching services are delivered in alignment with program criteria, funder requirements, and organizational policies. * Monitor service quality, operational performance, compliance, and participant outcomes, implementing improvements as needed. * Respond to operational issues, safety concerns, critical incidents, and emerging risks while supporting staff through de-escalation and follow-up processes. * Maintain accurate documentation, records, reporting, and data quality to support accountability, compliance, and program evaluation. * Build and maintain collaborative relationships with community partners, referral sources, funders, and internal programs to strengthen service coordination. * Support continuous improvement initiatives by identifying service gaps, operational trends, and opportunities to enhance participant access and outcomes. * Contribute to team development, operational planning, and the implementation of trauma-informed, strengths-based, and recovery-oriented practices across the program. Qualifications Education * Degree in Social Work, Human Services, Psychology or a related field Certification * Valid Class 5 Driver’s License and vehicle * Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract. * Training in Standard First Aid and CPR, Suicide Intervention, Mental Health First Aid, Non-Violent Crisis Intervention, De-escalation, Motivational Interviewing, Trauma-Informed Care, and Cultural Awareness is recommended. * Training or certification in financial management services, accounting, or a related field is considered an asset. Experience * 3+ years of experience in case management, financial empowerment, community support services, or a related field. * 2+ years of experience in team leadership, supervision, and service coordination. * Strong knowledge of intake processes, financial literacy, benefits navigation, and person-centered, strengths-based practices. * Experience supporting marginalized populations, including individuals facing financial instability, homelessness, and complex barriers. * Proficiency in Microsoft Office, spreadsheets, and database systems; experience or training in financial management or accounting is considered an asset. Compensation and Benefits * Competitive Salary: $66,560.00 * * 4 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

The FM HUB Team Lead provides day-to-day leadership, supervision, and operational oversight for the Financial Management HUB program. This role manages participant intake, ensures consistent service delivery, and fosters collaborative relationships with community partners.

Requirements

Candidates must possess a degree in Social Work, Human Services, Psychology, or a related field, along with at least 3 years of experience in case management or community support. Additionally, 2 years of team leadership experience and a valid Class 5 Driver’s License are required.

Benefits

• 4 weeks vacation • 10 paid sick days • Robust benefits package • Employee family assistance program • Health spending account • RRSP matching • Professional development opportunities

Listed skills

• case management · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Case management
• Financial empowerment
• Community support services
• Trauma-informed care
• Intake processes
• Financial literacy
• Benefits navigation
• Staff supervision
• Conflict de-escalation
• Service coordination
• Data quality management
• Operational planning
• Strengths-based practice
• Recovery-oriented practice
• Microsoft Office
• Courage
• Emerging Risk
• Support Services
• Operational Performance Management
• Trauma Informed Approaches
• Database Systems
• De-escalation Techniques
• Accountability
• Workflow Management
• Motivational Interviewing
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Service Standards
• Valid Driver's License
• Compassion
• Microsoft Access
• Accounting
• Case Management
• Social Work
• Spreadsheets
• Continuous Improvement Process
• Crisis Intervention
• Data Quality
• Empowerment
• Financial Management
• Financial Literacy
• Leadership
• Psychology
• Human Services
• Innovation
• Mental Health First Aid
• Operational Planning
• Program Evaluation
• Coaching

Job areas

• Social Services
• Management & Leadership
• Finance & Accounting
• Administrative
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers