Operations Coordinator

Job summary

The role involves auditing end-to-end operational processes to identify failures and designing, documenting, and implementing scalable solutions. Responsibilities also include training team members, managing external vendors, and serving as the internal expert on partner college policies.

Job details

EduGlobal Inc. · North York, Toronto · Full-time, on-site · $40,000–$50,000 About us EduGlobal is a Toronto-based education consultancy. We help students access government-funded career college programs — OSAP in Ontario and StudentAid BC in British Columbia — and we work closely with a network of private career colleges across both provinces. Our work doesn't stop at funding: we support students through their programs and help them build toward the careers they enrolled for. We're opening a second office in North York. This role is based there. The role This is an audit and process role. Our operations run across multiple partner colleges, external vendors and internal teams, and this person owns whether all of it is actually being done properly — and fixes it when it isn't. Audit our operational processes end to end: find where things break, where steps get skipped, where records don't reconcile Build the fix. We don't want someone who only reports problems — we want someone who designs the solution, documents it and rolls it out Train team members on the processes you build, and hold them to the standard Escalate when work isn't getting done, and stay on it until it is Manage external vendors: verify delivery against invoices, coordinate schedules, track payments including international contractors Learn our partner colleges' policies, requirements and systems in depth, and become the internal reference point What we're looking for Serious technical ability — not just using systems, but understanding how they work and building something better. CRM, LMS, spreadsheets, portals Process-building instinct: give you a messy situation and you come back with a working system Comfort directing people and following up. This role carries real responsibility, and we weigh that instinct over years of experience Fluent English and Hindi; Nepali a strong asset. Much of our student and vendor communication happens in these languages Honest, persistent, hardworking — a lot of this job is refusing to let something sit unresolved Entry-level applicants welcome if the intelligence and drive are there. We train the rest Why this role A small, fast-moving company with direct access to the directors, a brand new office where you'll help set how things run, and real scope to rebuild how the business operates. Send your résumé to services.eduglobal@gmail.com

What you’ll do

The role involves auditing end-to-end operational processes to identify failures and designing, documenting, and implementing scalable solutions. Responsibilities also include training team members, managing external vendors, and serving as the internal expert on partner college policies.

Requirements

Candidates should possess strong technical ability with CRMs and LMS, a natural instinct for building systems, and fluency in English and Hindi. Entry-level applicants are welcome provided they demonstrate high intelligence, drive, and persistence.

Listed skills

• Training · Preferred
• Documentation · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Process Auditing
• Process Design
• CRM
• LMS
• Spreadsheets
• Vendor Management
• Training
• English Fluency
• Hindi Fluency
• Nepali Fluency
• Operational Analysis
• Documentation

Job areas

• Education
• Management & Leadership
• Administrative
• Consulting
• Logistics