MAC.Key Holder Full time-Rideau Centre, Ottawa-ON

Job summary

The Key Holder supports the Store Manager and Assistant Manager in ensuring smooth store operations and achieving sales targets. Responsibilities include coaching the sales team, performing cash reconciliation, and managing store opening and closing procedures.

Job details

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.Description We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interviewPay Range:Anticipated Base Salary Range $19.40 to $29.15 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)). You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding. Equal Opportunity EmployerWe are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request. Artificial Intelligence is used to compare and screen an applicant’s resume as against the posted job description.

What you’ll do

The Key Holder supports the Store Manager and Assistant Manager in ensuring smooth store operations and achieving sales targets. Responsibilities include coaching the sales team, performing cash reconciliation, and managing store opening and closing procedures.

Requirements

Candidates should have proven retail experience, preferably in cosmetics, and possess strong coaching or supervisory skills. Applicants must be able to work flexible retail hours, including nights and weekends, and demonstrate proficiency with point-of-sale software.

Benefits

• Health insurance • Dental insurance • Vision insurance • Wellness programs • Family support programs • Life insurance • Disability insurance • Retirement savings plans • Education-related programs • Paid holidays • Paid vacation • Commission plan • Bonus plan

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Cash reconciliation
• Coaching
• Mentoring
• Customer service
• Sales target achievement
• Point-of-sale software
• Store opening
• Store closing
• Team leadership
• Communication
• Time management
• Mentorship
• Training And Development
• Artificial Intelligence
• Sales
• Customer Service
• Self-Starter
• Supervision
• Cash Handling
• Skin Care
• Retail Operations
• Retail Sales
• Point Of Sale
• Vision Insurance
• Disabilities
• Cosmetics
• Family Support
• Cash Reconciliation
• Professional Hair Care

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Folder
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers