Customer Service - Property Management

Job summary

Manage residential buildings and tenant relationships, including investigating property issues, coordinating repairs and inspections, collecting rent, and facilitating tenant move-ins and move-outs. Maintain property management records, invoices, expenses, and inventory while coordinating with clients, vendors, and internal teams.

Job details

Who Are We? Mission: We love real estate, love investing, and we want to help others with real estate investing! Our mission is to help other real estate investors start and grow their real estate investment portfolios. Growth: We’re a fast-growing boutique real estate investment brokerage and we’re looking for employees to grow with us! Since inception in 2012, Elevate Realty Inc. has facilitated the transactions of over $900 Million in investment assets. To better support our clients, we recognized the need to expand with a Leasing and Property Management Team, now operating under My Capital Corner. To date, we have closed more than 1000+ residential leases, and manage a portfolio of 400+ rental units. Culture: We have a strong and supportive team! Not only does this allow us to grow effectively as a company, this also allows successful growth on an individual basis. Who Are We Looking For? We are looking for a Full-Time Property Manager to join our Operations Team! As a Property Manager, you will be responsible for the building and tenant management of our clients’ residential properties in the GTA. Building Management · Investigate building issues thoroughly and present possible solutions in a clear manner to clients to make a decision · Source quotes and coordinate workorders with handymen and tradespeople; ensuring work is completed effectively and efficiently · Complete semi-annual unit inspections for your portfolio to ensure the health, safety, and maintenance of the property · Make purchases within the assigned client budget and in accordance with spending policies · Grow a trusted vendor list by building strong relationships with handymen, contractors, and tradespeople Tenant Relationship Management · Act as the main point of contact to tenants; and maintain positive relations with them · Respond in a timely manner when building or tenant concerns are reported · Receive and record rent payment collections from tenants. Monitor late rent payments, and follow appropriate protocols for non-payment of rent. · Facilitate tenant move-ins and move-outs to ensure transitions are smooth Prepare and deliver notices in accordance with the Residential Tenancies Act and Landlord Tenant Board (LTB) processes Office and Client Administration · Maintain and keep all files, folders, and spreadsheets used by the Operations Team up to date and organized · Submit accurate invoices and expenses to management for timely payment · Monitor and maintain the Property Management Inventory list As a member of the Property Management Team, you are an important part of our clients’ overall real estate journey. In order to ensure exceptional client satisfaction, it is essential that strong relationships are built between the clients, tradespeople and the rest of the Elevate Realty/My Capital Corner team. You will report directly to the Manager of Property Management; and work collaboratively with the sales and leasing team. You will also engage very regularly with clients, tenants, and various tradespeople. What Skills and Abilities and Do You Need? Able to work independently, manage your own schedule, and stay organized Able to multi-task and balance competing demands from both clients and management Work well in high-pressure environments and meet deadlines with minimal error Able to think critically and creatively when solving problems Professional and proficient written and verbal communication Extremely reliable & responsible Pleasant personality and strong interpersonal skills for all personality types Advanced knowledge of Microsoft Word and Microsoft Excel Confidentiality of company related business What Special Requirements are Needed? Basic understanding of the Residential Tenancies Act and Landlord Tenant Board (LTB) processes Valid driver’s license and access to your own vehicle with proof of insurance Clean criminal record check

What you’ll do

Manage residential buildings and tenant relationships, including investigating property issues, coordinating repairs and inspections, collecting rent, and facilitating tenant move-ins and move-outs. Maintain property management records, invoices, expenses, and inventory while coordinating with clients, vendors, and internal teams.

Requirements

The role requires strong organization, independent schedule management, multitasking, problem-solving, reliable communication, and proficiency in Microsoft Word and Excel. Applicants must have a basic understanding of the Residential Tenancies Act and Landlord Tenant Board processes, a valid driver's license and insured vehicle, and a clean criminal record check.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Vendor Coordination · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property Management
• Building Management
• Tenant Relations
• Vendor Coordination
• Work Order Coordination
• Property Inspections
• Rent Collection
• Lease Administration
• Residential Tenancies Act
• Landlord Tenant Board Processes
• Microsoft Word
• Microsoft Excel
• Organization
• Time Management
• Problem-Solving
• Written and Verbal Communication

Job areas

• Management & Leadership
• Customer Service & Support
• Administrative
• Legal

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