Property Account Manager

Job summary

Manage a portfolio of residential property accounts, serving as the main contact for tenants and coordinating rent collection, move-ins, move-outs, notices, and tenant concerns. Maintain property records, investigate building issues, coordinate vendors and repairs, and conduct semi-annual unit inspections while working with clients and internal teams.

Job details

Property Account Manager – Residential Portfolio Full-Time | $50,000 – $65,000 per year | 228 Oakwood Ave, Toronto Who Are We? Mission: We love real estate, love investing, and we want to help others with real estate investing! Our mission is to help other real estate investors start and grow their real estate investment portfolios. Growth: We're a fast-growing boutique real estate investment brokerage and we're looking for employees to grow with us! Since inception in 2012, Elevate Realty Inc. has facilitated the transactions of over $900 million in investment assets. To better support our clients, we recognized the need to expand with a Leasing and Property Management Team, now operating under My Capital Corner. To date, we have closed more than 1,000 residential leases and manage a portfolio of 400+ rental units. Culture: We have a strong and supportive team! Not only does this allow us to grow effectively as a company, this also allows successful growth on an individual basis. Who Are We Looking For? We are looking for a Full-Time Property Account Manager to join our Operations Team! As a Property Account Manager, you will own a portfolio of client accounts and be responsible for the building and tenant management of our clients' residential properties in the GTA. Office and Client Administration Maintain and keep all files, folders and spreadsheets used by the Operations Team up to date and organized Submit accurate invoices and expenses to management for timely payment Monitor and maintain the Property Management Inventory list Tenant Relationship Management Act as the main point of contact to tenants and maintain positive relations with them Respond in a timely manner when building or tenant concerns are reported Receive and record rent payment collections from tenants; monitor late rent payments and follow appropriate protocols for non-payment of rent Facilitate tenant move-ins and move-outs to ensure transitions are smooth Prepare and deliver notices in accordance with the Residential Tenancies Act and Landlord and Tenant Board (LTB) processes Building Management Investigate building issues thoroughly and present possible solutions clearly to clients so they can make a decision Source quotes and coordinate work orders with handymen and tradespeople, ensuring work is completed effectively and efficiently Complete semi-annual unit inspections for your portfolio to ensure the health, safety and maintenance of the property Grow a trusted vendor list by building strong relationships with handymen, contractors and tradespeople As a member of the Property Management Team, you are an important part of our clients' overall real estate journey. To ensure exceptional client satisfaction, it is essential that strong relationships are built between the clients, tradespeople and the rest of the Elevate Realty / My Capital Corner team. You will report directly to the Manager of Property Management and work collaboratively with the sales and leasing team. You will also engage very regularly with clients, tenants and various tradespeople. Grow Your Career With Us We are hiring for the long term. As our portfolio grows, so does our team, and we want to grow our people into those new roles. With hands-on training and mentorship, you will have a clear growth path. What Skills and Abilities Do You Need? Strong organizational skills; able to work independently, manage your own schedule and keep every account on track Able to multi-task and balance competing demands from both clients and management Work well in high-pressure environments and meet deadlines with minimal error Able to think critically and creatively when solving problems Professional and proficient written and verbal communication Extremely reliable and responsible Pleasant personality and strong interpersonal skills for all personality types Knowledge of Google Sheets/Excel Confidentiality of company-related business What Special Requirements Are Needed? Valid driver's license and access to a vehicle, with proof of insurance Strong organizational skills Basic understanding of the Residential Tenancies Act and LTB processes, or a willingness to learn them quickly Clean criminal record check

What you’ll do

Manage a portfolio of residential property accounts, serving as the main contact for tenants and coordinating rent collection, move-ins, move-outs, notices, and tenant concerns. Maintain property records, investigate building issues, coordinate vendors and repairs, and conduct semi-annual unit inspections while working with clients and internal teams.

Requirements

Candidates need strong organizational, communication, interpersonal, and problem-solving skills, along with the ability to manage competing priorities independently and meet deadlines. A valid driver's license, access to an insured vehicle, a clean criminal record check, confidentiality, and a basic understanding of—or willingness to quickly learn—the Residential Tenancies Act and LTB processes are required.

Listed skills

• Time management · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Vendor Coordination · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organization
• Time Management
• Multitasking
• Problem-Solving
• Written Communication
• Verbal Communication
• Interpersonal Skills
• Google Sheets
• Microsoft Excel
• Tenant Relations
• Property Management
• Client Account Management
• Vendor Coordination
• Rent Collection
• Confidentiality
• Knowledge of Residential Tenancies Act and LTB Processes

Job areas

• Management & Leadership
• Customer Service & Support
• Administrative
• Legal

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