Benefits Administrator

Job summary

The Benefits Administrator is responsible for the timely setup and maintenance of employer, member, and service provider records to ensure data integrity. They also provide administrative support to various departments, including pension and finance, while continuously improving operational processes.

Job details

Position Summary The Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity. Location This is a full-time, on-site position based in our Edmonton office. Key Responsibilities: Employer Administration Enter employer contribution reports and prepare discrepancy reports Set up and maintain employers across multiple systems Send Welcome Packages and reports to new employers Run Hour History and daily E-inTel reports Enter Contribution Transfer Authorization (CTA) forms Maintain Check Off lists for all clients Respond to emails from employers and locals Member & Service Provider Administration Set up and maintain member, employer, and service provider records to ensure accurate, up to date information Update eligibility statuses and member records as required Track and mail drug cards Process Health & Welfare self-payments and prepare monthly self-payment statistics Create and mail New Eligible and Self-Pay correspondence Manage weekly HCSA (Health Care Spending Account) data loads Reporting & Cross-Departmental Support Run monthly reports to support departmental functions Provide administrative support to the Pension team Provide support to the call centre and finance department Respond to inquiries from other departments Create and maintain spreadsheets and documents supporting benefits tracking and administration Continuous Improvement Analyze issues as they arise and develop effective solutions Continually review current processes for efficiency improvements Qualifications and Attributes: Post-secondary diploma or certificate in Office or Business Administration Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Accurate and efficient alpha and numeric keyboarding skills Strong computer skills, with an acceptable level of keyboarding speed and accuracy Working knowledge of office procedures; prior office experience an asset Excellent writing and verbal communication skills Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards Attention to detail and commitment to accuracy of work Ability to establish and maintain effective working relationships, and to work independently and as part of a team Successful completion of a cleared criminal background check is required

What you’ll do

The Benefits Administrator is responsible for the timely setup and maintenance of employer, member, and service provider records to ensure data integrity. They also provide administrative support to various departments, including pension and finance, while continuously improving operational processes.

Requirements

Candidates must possess a post-secondary diploma or certificate in Office or Business Administration and be proficient in the Microsoft Office Suite. Strong organizational, communication, and keyboarding skills are required, along with the ability to pass a criminal background check.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Record maintenance
• Microsoft Office Suite
• Keyboarding
• Reporting
• Administrative support
• Time management
• Organizational skills
• Communication skills
• Attention to detail
• Problem solving
• Process improvement
• Benefits administration
• Customer service
• Administrative Support
• Service Standards
• Microsoft Excel
• Business Administration
• Spreadsheets
• Computer Literacy
• Continuous Improvement Process
• Data Integrity
• Finance
• Microsoft Outlook
• Microsoft Office
• Office Procedures
• Operations
• Microsoft PowerPoint
• Statistics
• Time Management
• Verbal Communication Skills
• Authorization (Computing)
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Human Resources
• Finance & Accounting
• Benefits Administrator
• Compensation / Benefits Specialist
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists

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