Bilingual Disability Claims Administrative Specialist

Job summary

The specialist provides administrative support for national disability clients by processing claims, managing documentation, and coordinating with stakeholders. They also serve as a primary point of contact for claimants, ensuring professional service and compliance with service level agreements.

Job details

Company Overview Ellement Consulting Group (Ellement) is a privately owned actuarial consulting firm founded in 1996. We deliver actuarial, administration, software, and consulting solutions for pension, benefits, and investment programs across Canada, serving individuals, corporations, unions, associations, and government organizations. At Ellement, we empower our clients through expert advice and informed decision-making. Our mission focuses on delivering clear, accessible, and client-centered solutions driven by integrity, collaboration, and innovation. We pride ourselves on being trusted partners who simplify complex challenges and deliver meaningful outcomes. Position Summary The Bilingual Disability Claims Administrative Specialist provides dedicated administrative support for national disability clients. This role is responsible for ensuring efficient claims administration, managing client requests, maintaining accurate claim records, and delivering exceptional customer service in both English and French. Working closely with Disability Case Managers, plan members, and internal stakeholders, the incumbent supports the disability claims process and contributes to achieving service, quality, and client satisfaction objectives. Location This is a full-time, on-site position based in our Winnipeg office. Key Responsibilities Disability / Health Care Spending Account Claims Administration Provide administrative support to our national clients. Review, organize, and process incoming claim documentation, medical reports, forms, and correspondence. Prepare related correspondence, emails, and documentation. Coordinate the collection of information from claimants, employers, physicians, and other healthcare providers. Assist with payment administration and documentation tracking as required. Client & Claimant Support Serve as a primary administrative contact for claimants. Respond to telephone and email inquiries regarding claim status, documentation requirements, and administrative processes. Provide professional bilingual customer service while maintaining confidentiality and sensitivity. Escalate complex issues and urgent matters to Disability Case Managers for resolution. Build and maintain positive working relationships with client contacts and internal teams. Attend and take minutes for internal team or client meetings as required. Operational Excellence Ensure compliance with service level agreements (SLAs), privacy requirements, and company policies. Maintain high standards of accuracy, timeliness, and quality in all administrative activities. Assist with audits, reporting, and quality assurance initiatives. Identify opportunities to improve workflows, efficiencies, and the overall client experience. Support special projects and client-specific initiatives as assigned. Qualifications Required Fully bilingual in English and French, both written and verbal. Minimum 2-3 years of administrative experience in disability claims, insurance, group benefits, healthcare, or a related field. Strong organizational and time management skills with the ability to effectively manage a high-volume workload. Excellent communication and customer service skills. High attention to detail and strong data accuracy skills. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams). Ability to handle confidential information with discretion and professionalism. Preferred Experience supporting STD and LTD disability claims administration. Knowledge of disability management and group benefits programs. Experience supporting large national accounts or complex client groups. Familiarity with claims management systems and insurance industry practices. Key Competencies Customer Focus Attention to Detail Organization and Prioritization Communication Skills Problem Solving Collaboration and Teamwork Adaptability Confidentiality and Professionalism Successful completion of a criminal background check is required.

What you’ll do

The specialist provides administrative support for national disability clients by processing claims, managing documentation, and coordinating with stakeholders. They also serve as a primary point of contact for claimants, ensuring professional service and compliance with service level agreements.

Requirements

Candidates must be fully bilingual in English and French and possess 2-3 years of administrative experience in disability claims, insurance, or group benefits. Proficiency in Microsoft Office and strong organizational skills are required to manage high-volume workloads effectively.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• Group Benefits · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• Disability claims administration
• Customer service
• Data accuracy
• Microsoft Office Suite
• Time management
• Organizational skills
• Communication skills
• Attention to detail
• Confidentiality
• Claims management
• Group benefits
• Insurance industry practices
• Problem solving
• Collaboration
• Disability Claims
• Administrative Support
• Insurance Industry
• Actuarial Consulting
• Professionalism
• Workflow Management
• Bilingual (French/English)
• Administrative Functions
• Microsoft Excel
• Adaptability
• Auditing
• Multilingualism
• Decision Making
• Customer Service
• Communication
• Consulting
• Disability Management
• Innovation
• Problem Solving
• Microsoft Outlook
• Microsoft Office
• Operational Excellence
• Quality Assurance
• Service-Level Agreement
• Time Management
• Collections
• Prioritization
• Teamwork
• Solutions Focused
• Detail Oriented

Job areas

• Administrative
• Healthcare
• Consulting
• Finance & Accounting
• Customer Service & Support
• Disability Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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