Senior Project Manager (Higher Education/SIS/ERP/SaaS)

Job summary

Lead concurrent higher-education administrative solution implementations through all project phases, managing scope, schedule, budget, resources, risks, dependencies, and quality. Serve as the primary contact for internal and client stakeholders, communicate project status, negotiate trade-offs, and mentor and motivate cross-functional teams.

Job details

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity Ellucian is seeking an experienced Senior Project Manager to join our North American Field Delivery team and lead concurrent implementations of our integrated administrative solutions for higher education. In this role you will manage complex, high-visibility projects, which include SaaS and cloud transformation that require strong leadership, coordination across multiple stakeholders, and a balance of technical and functional expertise. At Ellucian, we power the essential work of colleges and universities so they can focus on changing lives through education. Joining our team means being part of a mission-driven company where your work directly impacts students, faculty, and institutions around the world. You’ll collaborate with passionate professionals, work on cutting-edge SaaS and cloud solutions, and grow your career in an environment that values innovation, inclusion, and continuous learning. Where you will make an impact Lead multiple projects through all phases of the Ellucian Implementation Methodology, from initiation and planning through execution, delivery, and close, ensuring successful outcomes. Develop and maintain strong working relationships with team members, client stakeholders, and peers. Apply project management disciplines—quality, risk, resource, and change management—while ensuring projects are delivered on time, within scope, and on budget. Clearly communicate plans, roles, milestones, and constraints to all stakeholders. Anticipate risks, identify opportunities, and lead proactive solutions to keep projects on track. Drive team status meetings, track dependencies, and ensure milestones are met. Serve as the primary point of contact between internal and external stakeholders. Provide leadership updates with clear, concise project status summaries. Negotiate trade-offs across time, cost, and scope while maintaining high customer satisfaction. Lead cross-functional teams through challenges, mitigating risks and ensuring alignment. Build team cohesiveness through leadership, mentoring, and motivating team members. What you will bring Strong experience in leading CRM or ERP SaaS implementation projects. Proven ability to manage financial and resource forecasts, ensuring project plans remain accurate throughout the lifecycle. Track record of driving customer satisfaction and accurate revenue recognition through timely reviews of time sheets, expense reports, and billing documents. Experience leading projects in a matrix-management environment. Ability to partner with the Customer Relations team, providing expertise during the sales cycle and demonstrating the value of project management services. Experience mentoring and guiding less-experienced Project Managers. Certifications in cloud and project management methodologies (PMP, Agile, etc.). What makes #Ellucianlife Choice to opt in for private Medical and Dental coverage Flexible time off 5 charitable days to support the community that supports us Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests Group Retirement Savings Plan TELUS Health Virtual Care Parental Leave Wellness Headspace Care (mental health) Wellbeats (virtual fitness classes) RethinkCare & Wellthy– caregiver support Diversity and inclusion programs which provide access to internal employee resource groups Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities LinkedIn Learning #LI-PB1 #LI-remote

What you’ll do

Lead concurrent higher-education administrative solution implementations through all project phases, managing scope, schedule, budget, resources, risks, dependencies, and quality. Serve as the primary contact for internal and client stakeholders, communicate project status, negotiate trade-offs, and mentor and motivate cross-functional teams.

Requirements

Candidates should have strong experience leading CRM or ERP SaaS implementations, managing financial and resource forecasts, and delivering customer satisfaction and accurate revenue recognition. Experience in matrix-managed projects, sales-cycle support, mentoring project managers, and cloud or project management certifications such as PMP or Agile is also sought.

Benefits

• Private Medical Coverage
• Private Dental Coverage
• Flexible Time Off
• Five Charitable Days
• Thrive Flex Lifestyle Account
• Group Retirement Savings Plan
• TELUS Health Virtual Care
• Parental Leave
• Headspace Care
• Wellbeats Virtual Fitness Classes
• RethinkCare And Wellthy Caregiver Support
• Employee Resource Groups
• Employee Referral Bonuses
• Education Assistance Program
• Professional Development Opportunities
• LinkedIn Learning

Listed skills

• Change Management · Preferred
• Risk Management · Preferred
• Revenue Recognition · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• SaaS Implementation
• ERP Implementation
• CRM Implementation
• Higher Education
• Student Information Systems
• Cloud Transformation
• Financial Forecasting
• Resource Forecasting
• Risk Management
• Change Management
• Quality Management
• Stakeholder Management
• Revenue Recognition
• Matrix Management
• Team Leadership
• Cross-Functional Team Leadership
• Continuous Development
• Expense Reports
• Team Motivation
• Student Recruitment
• People Analytics
• Planning
• Agile Methodology
• Artificial Intelligence
• Mental Health
• Billing
• Customer Relationship Management
• Customer Service
• Software As A Service (SaaS)
• Communication
• Fundraising
• Enterprise Resource Planning
• Sales
• Forecasting
• Leadership
• Innovation
• Mentorship
• Milestones (Project Management)
• Project Management Professional Certification
• Caregiving
• Coordinating

Job areas

• Management & Leadership
• Education
• Technology
• Consulting
• Higher Education Consultant
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists

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