About
Operations professional with 9 years of experience in healthcare administration, scheduling, staff coordination, and patient care. Skilled in managing calendars, resolving operational issues, supporting teams through changing priorities, and improving EHR and administrative processes. Known for clear communication, sound judgment, and dependable coordination across clinical and administrative stakeholders.
Skills
- Accounts receivable
- adaptability
- Administrative Support
- Appointment Scheduling
- Attention to detail
- Billing
- Change Management
- client relations
- Communication
- Conflict Resolution
- Continuous Improvement
- Critical Thinking
- Cross-Functional Collaboration
- Customer service
- Data analysis
- Data entry
- data management
- Decision Making
- Documentation
- document preparation
- Facilities Management
- Financial Reconciliation
- Financial record keeping
- Google Suite
- Google Workspace
- interpersonal skills
- Inventory management
- invoicing
- issue resolution
- Leadership
- Microsoft Excel
- Microsoft Office
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Word
- Multitasking
- Negotiation
- Office Administration
- Onboarding
- Operations Coordination
- Operations Management
- Organization
- Planning
- policy implementation
- Prioritization
- Problem solving
- Process Improvement
- Project Coordination
- Project management
- record keeping
Experience
Operations
Acheron Psychiatry
Jan 2025 to Jun 2026
New York, NY
• Managed staffing, resources, and healthcare scheduling while instating and overseeing compliance. • Handled payroll, benefits, employee concerns, contracts, talent acquisition, and staff onboarding. • Project management of educational offerings and program development • Single-handedly implemented an Electronic Health Records transition that enabled better fiscal oversight and improved clinical workflows, and provided training to staff. • Evaluated and optimized current systems and processes to support efficient administrative operations. • Created and implemented new SOPs and workplace policies to improve operational consistency. • Communicate with leadership to create KPIs and tracking for employees for better fiscal planning • Manage credentialing / insurance billing / escalation point for clients • Work closely with digital marketing to elevate our brand awareness and potentiate lead generation.
Regional Account Representative
MedElite
Jul 2024 to Jan 2025
Brooklyn, NY
• Cultivated and maintained positive relationships with clinical providers, physicians, stakeholders, and medical groups through clear and professional communication. • Served as the primary point of contact between MedElite and providers and external facilities, addressing concerns and ensuring smooth communication. • Collaborated with internal teams to ensure seamless integration and alignment of services with external partners and providers, escalating issues to the appropriate stakeholders as necessary. • Proactively identified and resolved issues and challenges arising in relationships with external facilities. • Monitor and manage provider contracts, addressing any issues and ensuring compliance. • Responsible for a region of 5 states and roughly 160 facilities
Administrative Manager
NY Ketamine Medical Practice
Nov 2022 to Apr 2024
NYC, NY
• Help scale the practice from 1 location to 3 • Launched new initiatives aimed at improving overall customer experience, leading to increased brand loyalty and advocacy. • Acted as an escalation point for critical issues impacting customer success, coordinating efforts to drive swift resolution. • Spearheaded projects in Auditing and compliance • HIPAA and OSHA compliance officer for NYKI • Ensuring seamless communications between administrative staff and clinical team for optimal patient care and safety • Manage office's CRM, weighing in on campaigns and creating protocols • Executing changes from top down and aligning staff with new workflows and processes
Head of Patient Care
NY Ketamine Medical Practice
May 2017 to Nov 2022
NYC, NY
• Coordinated appointments between multiple offices and maintaining doctor calendars • Gained strong leadership skills by managing projects from start to finish. • Assisted with day-to-day operations, working efficiently and productively with all team members. • Demonstrated a high level of initiative and creativity while tackling difficult tasks. • Educated and created a network and referral system for our patients • Made content for in-house distribution of educational materials, as well as material for outreach. • Created our own REMS program for in-house use. Updating in house clinical documentation forms. • Overhauled payment processing and found over 14K in missing payments.
Education
Delaware Valley University
Bachelor of Science
2010
Achievements: Graduated cum Laude